mac.bidReviews of mac.bid

They give you very little time to pick up, then just keep your item and resell it, with no refund. Their pictures and descriptions are misleading. Bought something that was marked as new and was clearly used, missing items and damaged.

Advice never buy food items they are all expire or anything that needs a key like a safe box … I bought a safe box and the key was lock inside worthless waste money straight into the trash … 👎

MAC.BID’s customer experience needs significant improvement. I, like many of your customers, am aware of the policies regarding bids and pickup deadlines, and do not need the company policy copied/pasted, just that a more empathetic approach should be adopted. I anticipated going to a local location on 08/18/25 but completely forgot; and inconveniently most locations are closed weekends. Realizing I forgot to pick up my item, I called customer service on 08/19 hoping for resolution, but the gentleman I spoke with quoted the “The three-day item pickup" verbiage and that I could have put my item on hold. It felt like a “well, too bad for you” response. I’m simply expressing disappointment that a simple, 'courteous hold' was not granted, which could have easily resolved the issue. I have experienced multiple financial losses from this business, and this represents another instance of that pattern. This business only cares about making a profit but would greatly benefit from an improvement in customer service, specifically a more compassionate and understanding mannerism.

We won a patio umbrella in “open-box” condition and the box did not contain an umbrella at all! It had pieces of the base. Their policy states that it could have “missing pieces” but the ENTIRE item being missing is false advertising! Everyone dealing with this should report them to the Federal Trade Commission. They are not “giving returned items new life.” (That sounds nice.) They are trying to steal as much money as possible by tricking consumers.

I bid on a commercial waffle maker, I won the bid of $62 but with premium taxes and fees it came up to $79, I brought it home and when I opened the box there were two notes I quote two notes this product is broken. They don't know if the product is used, fixed, broken, parts missing, (THEY JUST DO NOT KNOW, THEY'RE BLINDED AS WELL)

These people recently listed a "like new" Associated Equipment 6002B battery charger on their auction website. Lot # 1084J. I pity the poor soul who bought it for $320.00 plus fees. Knowing the condition of items I bought in the past, I first checked out the condition of this charger before trying to win it. Upon inspection I saw that it had SEVERE damage due to a drop but yet these "honest folks" listed it as like new. Gives you an idea of how the principals are in this business. BUYER BEWARE

All items were listed as new-opened box or new like-like new. Almost every item was severely used and/or badly damaged. On top of the false advertising showing you (in some case over exaggerated) brand new price and advertising a huge savings percentage on new/like new items..... Poor description and pictures

company will not accept my phone no. so I can place a bid says application error, but they will not tell me what to do fix anything Chloe