Ted
Support is undoubtedly the worst.
I have been with M3 for almost a decade. The servers are great and the pricing is good and that's why I've stayed with them so long. One thing that outweighs price and stability is support. Their support is hands down the worst I have ever had to deal with. They sell dedicated servers that cost hundreds per month but if that server goes down on weekends or after business hours then you are out of luck. They never respond to support tickets in a timely manner. They claim 24 hour support but you can call or open a ticket after business hours on weekends and you will not get an answer in a timely manner. As I write this, my server has been down for 8 hours. It's a Sunday night, Ive opened 2 tickets and called 20 times and left numerous messages. They really don't care if your server has issues after business hours or on weekends. This isn't the first time. Ive been with them for a very long time and my site has gone down a few times per year. I'm not just writing this because of this one experience. This has happened time and time again. I've had them on Skype and they don't answer unless its traditional business hours. They seem to think that websites take the weekends off like them. All in all their servers are great but if they go down then you are in trouble in terms of support.