M3ServerReviews of m3server.com

I wish I had read some of the reviews before entrusting my active e-commerce site with these people. Their tech support seems unable (or unwilling) to answer what should be a very basic question. After days of having a medium level support ticket totally ignored, I created a "high" level support ticket for the same incident and it was responded to with snarky "ask your script company" which i did, and my script company told me I had to get the information from the M3. Even when I brought CCBill (our e-sommerce billing company) into the loop, their tech support was not helpful. Its now been days, and my formally active and income generating site has been down with no sign of when I will ever get a response from their tech support. I suspect my review here will get a response before my tech support tickets do....

we've spent thousands with this company and seen downtimes at critical times like the weekend over and over again. after 2 years with these people we cannot recommend anyone else join as the customer service and uptime is terrible! For anyone wanting to get their turnkey sites that connect to m3server and seem to have options like live streaming please look elsewhere as it will not function as advertised.