M1Reviews of m1.com

I keep receiving emails from them asking me to "verify" my account. At first I thought it's some scammers trying to bait me into verifying an account for them so I didn't click. Then I checked reddit and I'm not the only victim here, some people tried to login and deactivate the account only found that no information was filled in, so it couldn't be created through normal account creation process. It is highly likely that this company has obtained a mailing list (probably from other exchanges) and started mass setting up accounts on their behalf, hoping some of them are dumb enough to complete the registration process and start using their service. Shady behavior.

This is not a good company to trust with your money. I made the decision to liquidate my account over 2 weeks ago and still have not received m money! Everything has been "approved" but yet my bank says there is no pending deposits and my money is in limbo. The support is ludicrus, not helpful and its like they dont even read the email. I hate this company. I assume the move at their own speed when it comes to moving money as it works in their bst interest, avoid this terrible scam of a company at all costs!

The M1 new updates to the MY M1+ app cause a credit card double charge. When I request a refund, customer service says M1's policy is to hold the credit balance to offset future bills. If you insist on refunds, M1 will tell you that it takes more than 8 weeks and the refund will come via check. How can this be in this age of cashless transactions? A credit card refund process is simple today. Doesn't M1 understand that the customer may be cash-strapped and need the funds to pay other bills? I can only conclude that this delay tactic is to serve M1's benefit since there will be many cases like mine. Think of the millions in excess charges that will attract bank deposit interest. Shame on you M1 for putting yourself first before your customer.

SCAM!!!!!!!!!!!!!!!!!!!

I dont know if it is a new kind of marketing, But I got a "Welcome to M1" mail and a verification mail. It was happening while I was sleeping, so not me. Else someone got a hold of my mail and made a "prank".. though I cant see why, because im in Europe.. I'm contacting support, lets hope for the best

I was a victim of identity theft. The outcome was being locked out of my accounts for five days. M1 couldn't even get me in. In the meantime, theft occurred on my savings and spend account. They seem unwilling to assist in the recovery of my funds at one time even stated I initiated the checks. NO. Read all the emails and listen to the phone calls I made with M1! Add insult to injury, I asked for M1 to freeze all accounts for 30 days. That 30 days have come and gone and now I can't get my accounts unfrozen!!! I've uploaded everything to do so. I'm being held hostage by this miserable company. What an absolute horror!! I'm now 45 days past initial conversation and still can not access my funds nor have I been credited the funds that were stolen.

I signed up for this company on the recommendation of Paul Merriman at Sound Investing. I opened accounts for myself and one of my grandchildren without a hitch. However, I recently tried to open another custodial account for another grandchild. I have spent over two weeks trying to open this custodial account and I finally gave up. I opened the account at Schwab with one phone call in less than three minutes! I think I have exchanged in excess of 30 emails over the last two weeks trying to open this account and it is still not opened. They only have email support which might work if there were continuity but there is no continuity! When someone answers my email, many times they do not understand nor have they read the previous emails and the question remains unanswered. I would recommend avoiding M1 until they improve support

If I could give this company negative stars I would. Their customer service could not be worse. It is hard to get through to a real person on the phone and next to impossible online. When I finally got through to them on the phone, I asked that they rescind my request that I made hours earlier to transfer my account from another brokerage. That was never done. This was after repeated emails and phone calls when I was assured to would not go through. Apparently, customer service was humoring me. They repeatedly assured me the transfer would not go through but it went through anyway. The reason I pulled the plug on the request is that they won't accept transfers of mutual funds. They will automatically liquidate mutual funds. That will be mean a big tax bill.