M1Reviews of m1.com

Poor!! Customer services was so poor.

This company allowed for 800$ to be taken out of my account and has showed zero empathy and support in helping get it back

I’ve been with M1 Finance since its early days, trusting it as a platform that seemed to genuinely prioritize its users, especially smaller investors. Unfortunately, recent changes show a stark shift away from those values. M1 now charges monthly fees that hit small accounts particularly hard. For those of us with smaller balances, these fees can quickly erode any growth and significantly reduce the value of the service. After I decided to remove my money due to these fees, M1 charged both of my accounts a 40% fee. This was the final blow—a punitive fee for simply trying to leave the platform! What was once an accessible platform is now veering towards fee gouging, especially given their “one-size-fits-all” approach to fees, regardless of the account size. This change in business practices feels like a betrayal, as M1 seems to care more about extracting fees than supporting the average investor they initially set out to serve. I’d hoped M1 Finance would stick to its original values, but this transition is pushing loyal customers to reconsider whether M1 is still the right fit.

You guys should have been open about all these hidden fees you're charging. I wasn't aware about the charges because you guys made it obvious it's free. The charges has drastically reduce my money and i think it's a statics to steal from me. I am closing down my account and focus on Hi ghs take llc ! A honest and legit company.

I had to close my account with M1 because of a policy at a new job. My work gave me a month to do this after hire, which should have been plenty of time. I’ve had to ask for an extension because 1. Their automated process didn’t work in my case for whatever reason so I had to escalate to customer service after 2 weeks of waiting, trusting the system would do what it said and that it just takes several business days for everything to get squared away. 2. I then emailed their help email address and was promised a fix in 5 business days, and the personal attention of the engineering team whom my concern would be escalated to. 10 business days and more emails later I don’t have any visibility into when my account will be closed.

Chek for help back from scam through the name of my display picture for help back from scam

dishonest and greedy. they started charging fees and then held us hostage by not letting us sell out while incurring fees for 3+ months. customer service is nonexistent or impossible to get ahold of. i deeply regret ever having anything to do with m1.

I signed up for a free account. About a month ago, I got an email that the account would have a platform fee unless I deposited $10,000 in the next month. I logged in to my account settings, and it says I will not have a platform fee due. A month later, I get and email that some of my holdings were sold to cover the $3 fee. Due to this change, I moved my account to another company with a free account, only to find that I had to pay $200 and still get a monthly platform fee. I contacted them to see if anything could be done about the fee since I signed up for a free account, but they kept repeating that they gave enough notice and I should just deposit $10,000 or take out a personal loan. When the account was transferred over, $400 was taken out. I'm trying to figure out if I can get that resolved now. Stay away from this company!