M1Reviews of m1.com

I tried to transfer stock from my company ESOP plan to my M1 account. Still don't have the stock. M1 made the process horribly difficult: my statement has the wrong account number on it (extra digits that aren't acceptable to M1 even though it came from the pdf statement itself) and the transfer addresses are different from the M1 addresses, with no flexibility. The stock arrived twice (so far) and was returned both times. I still don't have my stock, but hey it's only been a 7 weeks so far. There's probably something else wrong that I haven't found out about yet - oh yea, and no notifications after the first error.

Unlike so many other brokers you need to wait untill 9 am and 3 pm to trade and most of the time you end up not getting the best prices during the day . This is most annoying . One good thing is now we can trade ADR but giving more flexibility will help

I feel cheated because the borrow APR has increased but the spend APR remains unchanged for my premium membership.

I kept emailing support the identity info and they never would tell me a specific reason the info I upload was rejected. They would just send the same message that it was rejected and which forms were correct, when they could've told me that the statement I uploaded couldn't be used, and this would've saved me some time to upload different documents the next time around.

There is no support for the average retail investor and am currently seeking other brokerages that find time to support their clients.

Horrible customer service I had 2 fraudulent charges at the same time. I reported these fraudulent international charges that are in a language I don't speak. They credited me then promptly took the credits away 2 months later without notice or explanation. I tried calling and talking to someone they just pass you back and forth between M1 and Lincoln savings bank with no one wanting to take responsibility just passing the buck between them for 2 weeks. Now I'm going to have to sue M1 in small claims court to get my money back. I've been with Bank of America for 20 plus years and never had this happen on any fraudulent claims or otherwise. Wouldn't recommend to anyone use a proper brokerage account save yourself a lot of trouble and hassle. If you ever have any issues you will get the run around and they will eventually rob you of your money.

No control over which shares get sold, makes tax loss harvesting murky and tax gain harvesting impossible. You have the data. Allow people to do manual selling outside of the "pie". Yes, you can select which securities get sold. But you can't select which shares get sold based on their cost basis.

Stay away!!! no customer support at all.