Laura P.
Never got them
Shirts look great online. When they didn't arrive I only had to pay shipping to get them resent. When they still didn't arrived they tried to blame porch pirates. I have a ring camera and multiple other deliveries each week - that is not what happened. I think they gave the delivery service the wrong address and won't admit it. Still don't have them and they wont respond.
Response from m00nshotSep 1, 2025
We’re very sorry this customer feels frustrated. Here’s what actually happened: The original order shows as delivered in USPS tracking, which means the postal service marked it as successfully completed. Because of that, we had no way to file a loss claim with USPS, since they confirmed delivery on their end. Even so, we wanted to make sure our customer was taken care of. As a small business, we covered the full cost of producing a second set of shirts at no charge, and only asked the customer to pay the shipping cost. This is the fairest solution we can offer when USPS shows an order as delivered, since otherwise we would essentially be absorbing the cost of multiple orders that tracking confirms as fulfilled. We always stand behind our products and want every customer to be happy with their purchase. If USPS marks a package delivered but a customer doesn’t receive it, we understand it can be frustrating, but unfortunately we cannot control USPS delivery scans. What we can do is go above and beyond to replace the items at our own cost, which is exactly what we did here.