Hello Said,
If you are experiencing any issues or require assistance, please feel free to share the details with us or contact our Support Team at [email protected].
We are always here to help.
Best regards,
Melbet Team
BD
Ban D.
Fake casino
Fake casino
No rtp
No win just lose
They are scammers and cheaters
Mafia and big
Thieves
Dnot waste your time and money there
Response from MelbetOct 13, 2026
Hello Ban,
Should you encounter any difficulties or require further assistance, please share the relevant details with us or reach out to our Support Team at [email protected].
Our team is available to assist you and will review your concern accordingly.
Best regards,
Melbet Team
TT
tenzin T.
Okay recently I withdraw 27k but I…
Okay recently I withdraw 27k but I received only 25 k and I complain by email with pdf transaction and now it’s oct11 still chat and call agent ii same saying wait for 48 hours for resolve but 2weeks ago now still not received my 2000 so guys please don’t play on MelBet app ever they ii scame you slowly by big okay guys the worst app ever seen so please don’t play
Guys if I win 10 lakh supposed what they ii do nobody know so better to stop playing and deposit on MelBet
That’s my suggestion to all new players joining on MelBet
They ii scame your money in any kind of situation
That’s all
Stop betting and stay away from
MelBet
And again m saying thank you that agent ii scame my money as I stop gambling
Buch gaya now if play continues how much money I lost now huh ……..
Response from MelbetOct 12, 2026
Hey Tenzin,
Let’s get the necessary details together so your withdrawal issue can be reviewed properly. I know it’s not ideal to wait when you’re expecting your funds, and I appreciate your patience.
Please send us:
Your Melbet Account ID
Registered email address
Bank account number
Screenshot of the withdrawal request from your account
Bank statement showing the relevant transaction details
Withdrawal request date and time
Country of residence
Payment method used.
If it’s easier, you can email all the requested information directly to [email protected].
Thanks for your cooperation, Tenzin. We appreciate you working with us on this.
Your Melbet Bro
HU
Huslers
never use melbet again
I had one of the most frustrating and unprofessional customer service experiences of my life with Melbet.
It all started with a simple 100 MAD deposit. I transferred the money to the payment recipient displayed on their platform, named Andromeda. However, after completing the bank transfer, I returned to the deposit page and discovered that the recipient had changed.
That’s where the nightmare began.
For over a week, I contacted customer support repeatedly, explaining the situation and providing evidence of my payment. I submitted screenshots from both my bank’s mobile application and official online banking website.
Despite providing all the requested information, their support team kept asking me to submit the same documents again and again.
The most ridiculous part? Their system only allows a maximum of FIVE attachments, yet their agents continued asking me to upload more proof!
Every time I contacted support, I had to explain everything from the beginning. Different agents gave me the same generic responses, telling me my case was “under investigation” without providing any meaningful updates or a clear resolution timeline.
My complaint, #23374453, remained unresolved throughout this experience.
What disappointed me most wasn’t even the 100 MAD. It was the complete lack of professionalism, accountability, and respect for my time.
They repeatedly described themselves as a reputable international company, but my experience was the complete opposite.
I genuinely felt like I had been scammed. I cannot say whether the payment issue was intentional, but the way my complaint was handled completely destroyed my trust in this company.
After wasting more than a week trying to recover just 100 MAD, I finally decided that my time and peace of mind were worth much more.
I have already switched to another platform that I consider more trustworthy. I also requested the permanent closure of my Melbet account and asked them to stop contacting me with marketing messages.
As for the 100 MAD? Keep it. Consider it the price I paid to discover how poorly this company handles customer complaints.
My advice: Be extremely cautious when depositing money on this platform. Keep records of every transaction, because if something goes wrong, you may find yourself trapped in an endless cycle of repetitive support messages and requests for evidence.
Final verdict: 1/5 stars. I would give zero if I could. I will never use Melbet again.
Response from MelbetOct 12, 2026
Hello Huslers,
We’re sorry to hear that you’re experiencing an issue with your deposit.
To investigate the matter further and provide you with the appropriate assistance, please contact our Support Team directly at [email protected].
Best regards,
Melbet Team
CA
Can
Melbet
Melbet: A Terrible Experience — No Withdrawal, No Support, No Accountability
I have never encountered a more useless and untrustworthy betting site than Melbet. My withdrawal request for 9,515.47 TRY by using BYBITPAY from account (Account ID: 234127015) has neither been approved nor rejected. The withdrawal status remains completely blank.
Withdrawal No.: 5388635413
The request was submitted on October 10, 2026, and the platform indicated that the payout was available from that date. Yet I still have no clear status or explanation regarding my money.
The situation gets even worse when you try to get help. I have been blocked from live chat, my emails go unanswered, and when I try to submit a failed withdrawal complaint, the website tells me to contact live chat — the very service I can no longer access.
I have emailed both the complaint and info addresses without receiving a single response. There is absolutely no meaningful customer support, no accountability, and no way to resolve the issue.
Melbet is widely associated with 1xBet, and I strongly recommend that anyone considering this platform think twice. Casino Guru has also listed concerns about the site's trustworthiness, yet even the complaint process appears useless when the company simply ignores customers.
Melbet, address my withdrawal immediately and provide a clear explanation. Customers should not have to chase a company for their own money while being denied access to support.
I absolutely do not recommend this site. Based on my experience, it is a platform where you may deposit money easily but struggle to withdraw it or get anyone to take responsibility when something goes wrong.
Response from MelbetOct 12, 2026
Hello Can,
We’re sorry to hear that you’re experiencing an issue with your withdrawal.
First, we would like to clarify that Melbet is not affiliated with 1xBet in any way.
To investigate the matter further, please provide the following information:
Email address used to create your Melbet account,
Screenshot of the withdrawal request from your Melbet account,
Country of residence.
Alternatively, you can provide the requested information by replying directly to our email correspondence.
Best regards,
Melbet Team
GA
Ganesh
Mu gaming id 1693218813.quary no…
Mu gaming id 1693218813.quary no 21780489.i already post 2 comments about the deposit not credited which made on 5/9/2026.I send all details bank statement payment screenshot and a clear audio with my bank executive regrat this transaction
at last they finnaly said contact my bank which i already done in last month.thanks god for leave from worst money looting site.again a problem.i have send 2 mails with needful documents for close my account before a week still they not block my account.cheeters.
Response from MelbetOct 8, 2026
Hey Ganesh,
Unfortunately, the transaction was unsuccessful.
Here’s what I’d recommend: please get in touch with your bank’s Support Team and ask them to trace the transaction and assist you with recovering the funds. They’ll be able to check what happened on their side and advise you on the next steps.
Thanks for your understanding and patience, bro!
Melbet Team
RM
Raja M.
Melbet this is how you scammed the…
Melbet this is how you scammed the customer literally they blocked my account for more than 1 month i have given all my eveidence still they dinot unblock my account atleast return my money but they just didnot returned my momey.i had sent all the necessary document regarding this but no response has been provided ..i just my momey return back you blocked my account then why dinot you returnedmy money scammer
Response from MelbetOct 5, 2026
Hey Raja,
Just a quick heads-up, bro- we haven’t received the information requested in our previous email yet.
To help us move forward with your case, please check our last email and send us the requested details by replying directly to that message. Once we have the information, we’ll be able to proceed with checking your case.
Thanks for bearing with us, bro. We appreciate your cooperation!
Melbet Team
BB
BETTER B.
Absolute scam with terrible support .
Absolute scam with terrible support .
As a person eligible for a Cashback rewards on losing bets with odds over 1.5 ( single or accumulator) I have lost a total of 1600 Euros only playing single bets with odds over 1.8 then twice in a row they claim I haven't reached the minimum amount which is 1 EUR, So by their logic 3% of 1600 EUR is less than 1 EUR. In our mathematics 45 EUR is smaller than 1 EUR.
There's a good reason why they have a rating around 1 here ( See how careless the support even their reply doesn't address my issue I complained about sports offer and they're talking about casino vip Cashback while I talk about weekly cashback)
Response from MelbetSep 30, 2026
Hello Better Bet,
We understand your concerns and appreciate you bringing this matter to our attention.
Please note that for VIP levels from Copper to Diamond, cashback is calculated based on the amount of losing bets. At the VIP Status level, cashback is calculated based on all bets, with the cashback percentage depending on the type of game.
For more detailed information regarding the cashback terms and conditions, please refer to the “VIP Casino Cashback” section in your Personal Account.
To investigate your case and assist you further, please provide the following information:
Email address used to create your account
Account ID
Country of residence.
Alternatively, you may send all the requested information directly to our Support Team at [email protected].
Best regards,
Melbet Team