LyteReviews of lyte.com

The Lyte team is amazing. I sent and email and received a reply by the next business day. They even followed up on my issue.

Horrible experience using Lyte to purchase my Super Fan NYCC tickets. No access code, finally able to add my VIP and received confirmation to sit tight as orders were being processed on 5/6. I then receive an email on 5/6 asking me if I want to make any changes which I did. Then a 2nd email telling me I’m still in “line” for my VIP pass but could purchase a 4 day pass. Sent an email to Lyte trying to make sense of things but never heard back. I finally decided to go for the 4 day pass just for my entire order to be cancelled and not getting the option to purchase ticket. I paid $99 for a membership that just ripped me off.

Very helpful and quick response

What a great experience! I was concerned because there has been absolutely no response from the promoter of the Cruel World Festival. Even the email I sent to GV in July 2021, still has not been answered. So today I sent an email to Lyte directly. Not only did I receive a reply within hours, Rachel from Lyte answered my question with a full explanation, reassurance and kindness. When I wrote back a thank you she responded again with more kindness. Made my day and took SO MUCH stress off. Thank you Rachel and Lyte!

This the second year in a row that I had the same problem, but fortunately it was solved just as quickly both years. When I went to purchase NYCC tickets via the superfan pre-sale link, I did not receive a confirmation after I selected "save order". Instead I was directed back to the screen asking me to put in my access code. The difference between this time and last time was last year, my link and access code no longer worked and the support team gave me a new access code. This year my link said 1/1 used but the access code worked and I kept going back in until the kicks got worked out and my order went through. This issue seemed widespread this year based on the comments thread on NYCC social media pages, as last year I don't recall seeing anyone else have this problem. The support team replied to me very quickly, and even thought the problem seemingly worked itself out, the support team emailed me a screenshot of my confirmation which gave me a peace of mind. Order tickets for NYCC can be stressful for everyone involved, customers and support. There's a lot going on from every angle. However, the support team has always been quick to respond and very kind and understanding anytime I needed to reach out. Thank you very much!

Was able to refund our Coachella Weekend 1 tickets through Lyte and was due payment the day after the festival ended. However, there was issues with the refund being made and had to wait a little longer. Teresa was extremely helpful, responsive and kept me up to date with the issue and status of my refund and let me know when it arrived in my account. Really appreciated the quick correspondence and great customer service.

Jazz helped me with banking and refund information and everything was well handled, thank you!!

Teresa understood my issue took care of it right away. I love it when a transaction is easy peasy. Thanks again!