LUXY IncReviews of luxyride.com

Driver seemed off a bit, nearly drove off the road at one pointy and had difficulty following his GPS. Once I exited the vehicle the reason became clear - he was stoned out of his mind and smelled of marijuana. Worst experience I've ever had, just an overpriced Uber so beware if you are looking for a professional driver for your trip, stay away.

I booked a pick up at the airport for 1.15pm Dec 1st which was confirmed via email and paid $230.76. I also paid for booking protection which doesn't mean much. I provided information that my flight was estimated to arrive at 12.35pm because the flight information was requested for them to track. My husband got a message that morning from the driver saying to let him know when we have our luggage. He messaged him to say will do and our flight will be slightly late. Our plane arrived about 1.30pm. After getting our luggage and going out front of the terminal, there was no driver. Usually the driver meets us in inside so we thought that was a bit strange. When we got access to internet, we saw an email from the company that was sent at 1.22pm that we need to reach out in 15 mins or we will be noted as a no show and will get no refund. We called the company and they said they couldn't reach us that our number is wrong. This we found interesting because the driver messaged us and we replied before our flight outside the country. We had terrible turbulence mid air and didn'ty have access to internet on the airplane. We sent in complaints that we didn't book a 12.35pm reservations as they claimed, our reservations were confirmed for 1.15pm but they didn't reply. They are stealing from people and looking for loopholes to take your money. I won't recommend this company because the owners are unethical, hoping you are a few minutes late so they can run away with your funds. The terms are also defenseless.

We had always had positive experiences with Luxy until our most recent experience in April. Our driver didn't seem to know what he was doing. We were going from JFK to Oxford, CT. He did not seem to know the roads and as a result was led astray by Waze. Somehow we were driving on back streets in Queens and the crossed the East River and ended up on 62nd Street in Manhattan. He finally got on an acceptable route (much out of the way) and we arrived home much later than we should haveHe would not listen to us when we tried to get him on the correct routes, which we have driven many times and know very well. He also wasn't familiar with the controls in his car. The inside windows steamed up several times and he didn't know how to use the defrost, instead opening all the wimdows for a period of time. His driving was very erratic, staying in the left lane but slowing down below the speed limit, then speeding up. All in all, it was a very bad experience. I also couldn't find a way to post a review until now.

Worst Car Service Ever!! Obviously, this Company’s black car standards are completely different from most people’s. I was shocked to see this filthy SUV pulling up with a huge dent on the side door. Getting into the SUV wasn’t any better since they was garbage sitting on the floor. It definitely didn’t help matters when the driver started play g his religious music way to loud. The Company also is completely disorganized and so driver was late on top of everything else. Save yourself the headache and call an Uber!!

Luxyride is offering drivers the cheapest ride at $55 for a 100-mile journey from O'Hare Airport. As they charge customers 5 to 7$ per mile. However, after factoring in a $5 airport tax, $40 for gas (with an average of 13 miles per gallon for black cars), and $10 for toll fees, the driver is only making $50 after waiting at the airport and spending 3 to 5 hours on the trip. This is a joke and a ridiculous service for drivers, showing the cheap mindset behind the company.

This company contracts out to other drivers. They do not choose quality drivers. Drivers do not help you and they are lazy. Not a good company to get a ride from.

This companies driver was 1.5h late picking us up for airport. We are in rural area with no Uber and my mom doesn’t drive. I had to spend 1300$ to rebook my flight

Shame on my for not doing my research on this company and shame on them for their poor service. FYI to all, they’re a booking site and contract drivers to perform the services, so if something happens to a driver’s car, you’re left in the dust. I booked through Luxy for an event that I knew would be impossible to get an Uber through and wanted to ensure my sister and I get back to our destination safely in a place where we are not locals. This was booked back in November or December, we are now 4 days away from our event and I just got a message that they’re cancelling our ride and every other car service is booked at this point. When I asked for a better resolution, they blocked my number (they were communicating via text) and said they exhausted all their options. Now I’m left scrambling to find a ride which will be next to impossible. Clearly they have no backup plans or a system as I’ve seen other reviews mention cancellations multiple times. Do yourself a favor and never book with this company. Absolutely terrible.