Luxy MoonLuxy Moon is a company that was founded in 2017, with the mission of creating bags for women who are looking for something different. We want to meet customers who are looking for a evening bag that's designed but still has good quality at an affordable price.Our brand represents the moon, which is unique and bright. It also represents women and our customers, who are unique and bright. We hope that people will see our products and feel like they can shine in the world!
Luxy Moon (luxy-moon.com) has 32 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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AshPash
I really love this bag, but one little problem, but one little thing- as I got it one of the little crystal fell out.
Response from Luxy MoonMar 6, 2021
If there is a problem with the product, please feel free to contact info@luxy-moon. com contact us, hope we can help you.
Janet
Updating: Luxy Moon just contacted me and apologized. They said they thought my issue was resolved and agreed to replace my order. Now I will be getting the perfect black leather purse as the red was out of stock. We all need a great black purse, right? I will update again when it gets here. I ordered the perfect red leather purse on their site and was so excited to found one I like so much. then I waited, and yeah! FedEx emailed and texted that it was delivered. As soon as I got home, I asked my daughter where my package was. She's home all day with my grandson and granddaughter and our dog lets us know when ANYONE gets near our house...no package. Nothing was delivered. No, it's not at the neighbors. Yes, they have the correct address. FedEx gets a big fat 1 start also as they have been worse to work with than Luxy Moon. So neither one will replace the purse or refund me my month. Luxy didn't even offer a discount for a replacement, I'm screwed out of $90. Yep, not ordering from again.
Lauren O.
I was told the purse I purchased was not available four days after placing the order. Then I selected a replacement but it has not been sent out yet. Luxy does not have customer service number to call so I sent an email and was advised the warehouse is backed up and they don’t know when it will be shipped. I am very disappointed in my first experience purchasing from Luxy! I wish I had purchased the purse elsewhere.
Michele S.
Great product, timely delivery. Love my new purse!
Response from Luxy MoonMar 5, 2021
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Rachael W.
The quality of the item is not as advertised. The colors are not the same either. Disappointed to say the least.
Response from Luxy MoonMar 5, 2021
Dear customer, please check your inbox. I sincerely hope to get your feedback, then make the correct improvements.
KM
This is my first review ever. Luxy Moon is a good company. Received my package via FedEx in a timely manner. Fanny pack I ordered was nice... Good quality. Fanny pack has a leather strap and a leather swatch to show the material it's made of but the fanny pack itself seems to be a little on the thin side re the leather.
Response from Luxy MoonMar 5, 2021
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. :)
Kristina B.
Well I order a bag they were out of it I got an email regarding that it wa sour of stock the lady had sent me some pictures of another one I would like I told rher the flower duffel bag I am going on vacation the 12th of March and I need my duffel bag I had paid and she said a tote bag green was out of stock I didn’t want that one....
Response from Luxy MoonMar 2, 2021
Dear customer friend, could you check your email inbox to accept our apology? This is a misunderstanding, I hope to regain your support for Luxy Moon.
Andrea C.
You are very helpful and I thank you very much.
Response from Luxy MoonMar 2, 2021
Sooooo glad to see your compliments, and thank you for your support :)
