Luxy MoonLuxy Moon is a company that was founded in 2017, with the mission of creating bags for women who are looking for something different. We want to meet customers who are looking for a evening bag that's designed but still has good quality at an affordable price.Our brand represents the moon, which is unique and bright. It also represents women and our customers, who are unique and bright. We hope that people will see our products and feel like they can shine in the world!
Luxy Moon (luxy-moon.com) has 32 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Rosemary C.
The color was not as described. This was a dusty rose, not pink and the bag was uneven from the stitching. Lightweight box was smashed in shipping. Company will not accept returns unless you pay to ship back to China. Buyer Beware!!!!!!
Courtney C.
I ordered a hat, and it was packaged in a small bag, wrapped up so tightly that the hat was completely ruined. When I emailed for a refund, they said they didn't have return labels for the item, so I would have to pay shipping costs. Their mistake, but they were charging me for the return. Do not order from them!
Lucille K.
Hat was packaged in a bag. The company need ship hats using a box for packaging. The hat was out of shape could not be worn.
Pizza Q.
Took too long. Cheap quality. Customer service was rude and I paid for expedited shipping to get the item a month later.
Julie
While my evening bag arrived on time, the color was not true to the picture and the bag was defective. It had spots on the beading part of the bag. I sent an email to this company that I ordered it from and never heard back from them.
Response from Luxy MoonJul 15, 2022
Hello Julie Heneka, we replied to you on the day you sent the email, but we haven't received your reply. Please check the inbox or spam.
Alexandra C.
Terrible products and customer service
Amily D.
Friends, the products in Luxy-moon.com are China made cheap ones, they made in Yiwu, China, a small city famous in China for the fake or low quality bags. They pretend that they are located in USA, they will ask you to ship it back to YiWu, China when you need to return. Hope this help you from being cheated by the YiWu low quality stuff!!!!!
Roxanne P.
Do not buy from here unless you want to return to China. Ship from New York but pay your own postage to send it back to China. I don't feel like this was even disclosed anywhere on purchasing it which is the worst part. But of course everything crappy comes from China. Maybe if we actually stopped purchasing stuff from companies that are in China that's what happened to us.
