shahram K.
Absolute waste of time and a very…
Absolute waste of time and a very concerning experience. I placed an order for a pair of LV trainers. The price seemed almost too good to be true, but I decided to give the company the benefit of the doubt. Everything changed the moment I requested transparency regarding the shipment origin and international tracking information. As soon as I asked which country the item was being shipped from and requested the original tracking details, communication suddenly stopped. After several days of avoiding my questions, they eventually cancelled my order without providing any proper explanation. In my opinion, this raises serious concerns about the authenticity of the products being sold and where they are actually being shipped from. A genuine retailer should have no issue providing clear shipment origin and tracking information when requested. I would strongly advise buyers to be cautious when purchasing from this website.
Response from LuxuryzionJun 29, 2026
Dear Shahram, Thank you for taking the time to share your feedback. We are sorry to learn that your experience has led to these concerns. At Luxuryzion, we take every enquiry seriously and believe that open communication and transparency are essential to providing the level of service our customers expect. Should you wish to discuss your experience further, our Client Services team would be pleased to review your case personally. You may contact us at [email protected]. While we always strive to respond as quickly as possible, during periods of high enquiry volume, replies may take up to 48 hours. For urgent assistance, our team is also available by telephone at +1 (917) 261-3586, Monday to Friday, from 10:00 AM to 5:00 PM (EST). Regarding your comments about the cancellation of your order, orders may occasionally be cancelled for a variety of legitimate operational reasons, including inventory availability, supplier availability, payment verification, or other fulfilment-related circumstances. This is particularly relevant for seasonal and Final Sale products, which are often available in limited quantities. We also noticed your concerns regarding shipping information. For the benefit of all customers, our website contains a dedicated Shipping Policy page explaining our shipping process, estimated delivery timeframes, and tracking procedures in detail. If any additional clarification is ever required, our Client Services team is always available to assist before or after an order is placed. Finally, we would like to address the concern raised regarding product authenticity. Luxuryzion sells only authentic products. Every item undergoes a thorough inspection and authentication process before dispatch, and supporting authentication documentation is available to our customers. We appreciate your feedback and remain available should you wish to discuss your experience with our Client Services team. Kind regards, Luxuryzion Client Services