I've purchased a lot of luxury bedding. This is the worst that I have ever received. Queen sheets no not fit a queen bed . Downy Full/queen comforter set does not fit a queen bed !!!!! Not even close . Low quality products cheaply made . I'm sure they will request for me to send back for a refund . So much time engery and money to have to turn around and ship back. It's not like a pair of shoes . I've never had to return bedding in my life!!!!!!
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Tashi T.
This company advertises luxury high…
This company advertises luxury high thread count sheets and I can get better quality from Walmart. I ordered 1500 TC Egyptian cotton sheets that are NOT 1500 TC. The sheets are super thin and cheaply made. The reviews on their site are fake. No one is able to even leave a review. The return policy is bs. How can you have a 60 day money back guarantee and return the sheets in brand new condition? Stay away from this site!
SA
Sarah
DO NOT BUY FROM THIS COMPANY-falsely advertised products
I placed an order for a 120 x120 down comforter 2 medium firmness down pillows, 2 soft firmness down pillows and a sheet set. What I received was a king down comforter that was 98x120, 2 extra firm down pillows (confirmed by the fill power on the tag of 50) , 2 firm alternative down pillows and a sheet set. I immediately re-reviewed my order and checked their site to ensure I did not make an error, which I did not. I reached out to the company, sent pictures of all items and requested they correct the error in the order and received this response;
Please accept my apology if you received down alternative pillows instead of down pillows. I can certainly exchange them for you.
The pillows shipped to you are medium firm pillows only. We work with vendors and they are currently only in stock in the medium firm pillows. If they are too firm for you, you can certainly return. However, I suggest you air fluff the comforter once in your dryer so they get the loft and get softer.
The largest size in pinch pleat style comforter is 120 x 98 inches. This is the largest size being manufactured. The 120 x 120 in only available in white solid pattern comforters. The 120 x 98 is a very large comforters and fits all large size beds comfortably. The 120 x 120 is a very odd extremely large size. Can you please check what size bed you have and if 120 x 98 is sufficient? Please note that the width is 120 inches, it is just that the length of the bed is 98 which is a standard size bed size. 120 inches length is extremely large.
Best Regards,
Mark
Customer Service Specialist
Luxury Egyptian Linens
I responded back letting them know I would like what I ordered and if they they do not carry specific products I would like a refund. I also re-reviewed their site and noticed they changed it after my initial email, but I took screenshots!
The company then responded the following;
Hi Sarah, Good morning.
We are small business sellers and work with vendors to process all order. I an sorry for the confusion.
If you want 120 x 120 inches, this comes only in white color in solid pattern. All other styles and colors largest size is 120 x 98 inches.
The pillows shipped to you are the only down pillows our vendor has. They stated they are not firm. Can you please share me pictures of the pillows and pillow packaging?
If you do not want to keep the comforter and the pillows, I can email you a prepaid return label so you can return for a full refund.
Best Regards,
Mark
Customer Service Specialist
Luxury Egyptian Linens
I still have not received the correct products, shipping return label or a refund. This company is fraudulent, DO NOT BUY FROM THEM!
CL
Chris L.
THEY DON'T send what you bought
I bought was to be percale sheets, they are not. Trying to send them back. On their website says if not happy they will pay to return. Now they say they will have to get the vendor to send me a shipping label. It exhausting emails back and forth and back and forth. Too much time to try to get resolved. Stay away from this company!!!!
MM
mary M.
I ordered a “luxury down comforter “…
I ordered a “luxury down comforter “ and what I got was nothing like what was described or pictured. The quality is as poor as it gets. Steer clear of this company.
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G. H.
What a Struggle With Con Artists
Update: After disputing LEL charge for so-called luxury bamboo sheets, I filed a dispute with my credit card company. After much work and worry, I was just notified that I am receiving a full credit from my credit card company. This credit is permanent. Today I got to throw those awful sheets in the trash and push the trash bin out to the curb. But what a struggle with LEL who suggested I dry the sheets on a clothesline. Is it still 1959 in Egypt?
MR
Mark R.
Quality Misrepresentation
Ordered king size 1500 thread count Egyptian cotton sheets. What they sent was 200 count at best labeled as 1500 thread count. Also sent a twin set instead of a king. Just another web company misrepresenting product. Don't be fooled by their website.
RM
Ruth M. T.
Terrible quality
Terrible quality. Bought 1500 thread count sheets that look like 100 thread count. I wish I had read reviews here first.
Product was shipped with no packing slip nor information where I could return. Truly the worst.