LuxuryegyptianlinensReviews of luxuryegyptianlinens.com

Outstanding customer service! Very responsive and diligent in ensuring I was satisfied with my purchase! Went above and beyond to address my concerns. Thanks so much for a great experience!

I bought a Comforter, 1200 thread count, 750 fill power, Siberian Goose Down. This thing is FABULOUS! It is large and fluffy and as soft as velvet. It's the nicest Comforter I have ever slept under. It's even better than the nicest hotel! It was great right out of the bag, but for the next 3 days if kept fluffing up! I love this thing. It took only 3 days to receive it, and the price was unbeatable.

Purchasing anything online from an unfamiliar site is always risky but I’ve fallen in love with the sheets from LEL. Amazing sheets at unbelievable prices which in other stores would cost double and be of less quality. It’s near impossible finding 100% cotton, high thread count sheets for these prices and shipping is free and lightning fast. I usually get my orders within 2-3 days tops. I’m on my second set and plan to purchase more! Oh, and they hold up after several washings with no pilling or loss of sheen and softness.

Long story short: Wife asked me to order sheets. I ordered the wrong color. Mark in Customer Service could not have been nicer! Turned around the return and got the new sheets in 3 days!! Wife happy, husband granted reprieve :)

I typically only write reviews on companies if I received extraordinary service or extremely poor service.As you can see from my previous reviews I've gotten a lot of bad service. I think it's important to call companies out when they do wrong but equally important to give them praise when they do the right things. I purchased a Queen size set of 1500 thread count Egyptian cotton . Product was as described . Extremely softe and very very comfortable Period The extraordinary service I received was not the product that I received but the customer service after the fact. After about 4 months I notice that the seams on the fitted sheet were starting to separate. These are expensive sheets and I only use them on special occasion,( Yes, THOSE occasions )so I was a bit dismayed. I Have only watched them a few times and always on a delicate cycle. I sent an email to the company, and after speaking with Mark, He assured me he would get to the bottom of it and come up with a solution. It took several emails, but the solution they came up with was To send. me a new fitted sheet. So often it seems that companies will do anything to increase their bottom line and as a result a customer suffers In this instance the company And Mark went above and beyond to rectify the problem. As I am typing this,I Have a brand new Queen fitted sheet on the way. Kudos to Egyptian luxury linens and mark for exceptional customer service. I will be shopping with you again.