Luxury Business ClassReviews of luxurybusinessclass.com

I placed a 5 star review in August 22 just after having made my bookings. One year later I have a completely different rating due to the actual dreadful flying experience. I was denied boarding at Amsterdam airport because my paperwork (through the Singapore Airlines site) was deemed "This is not a ticket - NEXT!" Turns out the ticket was paid for by another person's frequent flyer points and they would not honour the ticket. It appears this is a frequent problem for this company. As my younger brother had died whilst I was away and I had arranged his funeral a for few days after return, I desparately tried to pay full price to get on that flight but could not due to my daily limit on my bank account. Trying to arrange through family, we missed the flight and had to fly a day later after paying full price. Needless to say, this was a very distressing experience and as a result had a bad fall at the airport and suffered an awful concussion injury resulting in needing a wheelchair right up until my brother's funeral. I did get a refund for the amount I paid Luxury Business Class but I was still out of pocket by about $15,000 and very traumatised. Only now am I able to write about it.

I dealt with AJ mostly and the flight I received was not at all what I ordered. I was supposed to fly Business Class albeit with Scoot and was given economy instead. Landed at Singapore and was told my flights with Singapore Air were not real and I had to call my broker. I did. They paid for me to be put up in the Airport which was lovely. I then flew Lufthansa BC to Frankfurt and then another flight to London. On the way back I did get a BC flight with Qatar all the way home but I was bracing myself at Airport to be told that I wasn't eligible. The Lufthansa BC flight was satisfactory but had I known that it wouldn't be Singapore I probably would not have booked it. The stress it caused on way out negated my positive experience on return so I will book direct from now on since I have peace of mind and the flight time does not increase by 2 days. My review is much later then I hoped but I kept putting it off and now that I am booking again I felt others should know.

Hard to know where to start. Flights booked return Heathrow to Brisbane in January. Tried to check in in Oct. Singapore Airlines informed me I had NO FLIGHTS due to booking being fraudulent. Not paid with my money but with air miles in the name of someone I had never heard of. At 15 hours notice before my anticipated flights I had to pay for new flights. Although the company has refunded my original payment, without explanation, they ard refusing g to compensate me in for the difference between original payment and cost of new flights. Due to the fraudulent actions I am almost £3000 out of pocket. They have offered a £400 Voucher!!! As if I would contemplate using their "A class service", again. It is outrageous that a company can do this. I am a 73yr old pensioner. NEVER USE THIS COMPANY Their reply CONTAINS UNTRUTHS. I HAD TO BUY ANOTHER FLIGHT BECAUSE SINGAPORE AIRLINES SAID THAT THE TICKETS I THOUGHT I HAD PAID FOR WITH CASH WERE OBTAINED BY LUXURYBUSINESCLASS.COM WITH FRAUDULENTLY OBTAINED AIRMILES IN THE NAME OF JONATHAN COE. MY MONEY HAD GONE ELSEWHERE. I DID GET A REFUND BUT HAD TO PAY ALMOST TWICE THAT TO BUY NEW TICKETS . I HAVE THE EMAIL FROM SINGAPORE AIRLINES WHICH STATE QUITE CATEGORICALLY THAT IT WAS A FRAUD.

Promised flights and quoted fares, then claimed agent made a mistake AFTER charging my credit card (then apologized and removed the charge). Complaint filed with NY Attorney Gerneral's Office. AVOID AT ALL COSTS (especially since you have no idea whether the quoted cost is accurate or not).

At first my experience was lovely Jon was great and super responsive. A few days before my flight I received an email from John stating that if they ask these are the last 4 digits of the card used to book the flight. I said JF thehre asking to verify the card I’ll likely need an image of the actual card with the number, name on it along with an ID to match. He said it wasn’t going to be a problem. Then the nightmare happened - I got to the airport 3 hours before considering I’m 6 months pregnant and traveling alone and they would allow me to take the flight. As they booked what’s called a war ticket - which is a ticket on miles where they only pay the taxes I don’t care how it’s purchased to be honest, however everytime I asked to send the physical card with name on the card like any normal authorization they said they only have a virtual version. Then I called Mastercard to ask them and they said that there is always a physical card that is issued however the gentleman in customer service didn’t take fault and blamed the two people working for the airline along with the supervisor saying g it’s always been done before and has never been an issue. Well it was a major issue. I had to purchase a whole new ticket to board the flight and this is my last trip before I give birth, when I asked for a refund they said that they would send through a credit which isn’t what I asked for, their policy stated otherwise but their policy also doesn’t state that I won’t get on the flight. I was so stressed and thirsty standing there at the counter for an hour and a half trying to resolve this and they still wouldn’t send a photo of the physical card with name on it. I hope I get my money back - I couldn’t afford two flights at 2800 which I had to pay in the end and now I won’t even get my money back. If you don’t want to be in a stressful situation I suggest paying a flight with your personal card.

Luckily I was involved in the emailing between this travel consultant JACOB TORDJMAN and my mother. This man from the beginning kept saying ”hurry up and buy the ticket”, ”get back to me fast”, ”lock this great offer”, etc. which alresdy seemed a bit sketchy. Then I found some better prices online myself, but since Jacob had already been involved I asked him to see what the best trip was he could find. The prices got bigger, the trip got twice as long and he continued to stress about buying the ticket fast. So I sent him an email telling him that we would go ahead and book the ticket we found on our own as it was a better deal but thanked him very much for all of his help. He then sent me a message saying, ”no one has better deals than us we can beat every price” or whatever and told me to cancel my ticket and book with him instead… BUT! He then thought he sent a message to my mom, but it ended up being sent to me, saying how he is disappointed in how she does business and that he worked all day and night to find these deals (it takes 10 seconds for me to find a good flight, so its not that much work, besides we were in contact with him a few times). I was so shocked, he had a completely different tone to my mother than to me because he probably thought he cold manipulate her into feeling sorry for him or soemthing. He is extremely inappropriate, unprofessional and an uncomfortable person. I sent him an email telling him not to contact us ever again. I tried to go to the website via the link in his email which is the same as when you go through Google for ex., but it warned me for scamming!!! So be careful!

I put 1 star because I couldn't put 0....I booked 4 tickets from Montréal, Canada to Phuket, Thailand and back in November 2021. I travelled all over the world with different travel agency, never had any issues. But, I never suspected that booking with luxury business class travel would be the travel from hell. First, the company took my money as fast as possible and took forever to send me the travel's tickets. I had to call them directly to have an answer to where my tickets were. When I called, the person answered by "yeah??"... I thought I had called the wrong number... But found out it was the travel agency themself.... How bizarre... So, When I finally received my 4 tickets, my daughter's ticket was mispelled with the title "HE" (W-T-F, as you may not know, HE means "Her Excellency". The title was just fun, but not the mispelled name. As we arrived in NYC to transit (we changed airlines also), the company couldn't give my daughter her ticket, because her name was not the one on her passport... (May I say that I asked MANY times by email to do the correction, but my "travel agent" Mike Sabu said to me "well, it's not that important, they can change it at the airport"), I was surprised by his response as I know very well that the name on your ticket needs to match your passport. So, I tried to contact them, was finally able to talk to someone, who said that they couldn't do anything... We had to pay for another ticket!! We were so stressed as the flight was fully booked... I asked by email for a refund, and they offered me "150$ in travel credits?!?!?!" We just bought a ticket from NYC to Singapore AND Singapore to Phuket FOR THE SECOND TIME for my daughter... And they offered me 150$ travel credits!!! I was pissed. But our nightmare didn't end there... For the return flight... We had NO TICKET for my husband in business class with Emirates.... I had, again, to call this supposely travel agency to booked the ticket that I already paid for my husband... I had to pay 100$ as long distance fee on my Thailand SIM card to talk to, I don't know how many people there, to finally talk to a certain Sam who booked the ticket... We were very last minute and had to be escorted by a man around the Thailand airport to catch our flight in time... All the stress and the frustration, the money lost, leaved me with the most terrible opinion about them. Do yourself a favor... Go elsewhere...

The Luxury Business Class company booked my “first” class ticket to Brazil, round trip for me; one way to my mom. On our way back, with my mom, we were not able to fly through or into the USA due to Covid and that’s when you see the quality of the company and it’s employees. They simply stopped answering, after I had to stay an extra 3 nights in Brazil, pay another 7 plus thousand dollars in extra unnecessary costs. They said we will help you get your money back and sort this with United Airlines except that they won’t. Aaron (supposedly the manager) and Sol simply ignored my requests for help in Brazil; and I’m lucky because thankfully I have the resources to buy another ticket, and speak the language. But think twice if you can not, as they will not hesitate to block and ignore you, as they say “we are only the brokers” you have to deal with the airline company. Terrible, extremely expensive and exhausting experience.