Mary C.
I placed a 5 star review in August 22…
I placed a 5 star review in August 22 just after having made my bookings. One year later I have a completely different rating due to the actual dreadful flying experience. I was denied boarding at Amsterdam airport because my paperwork (through the Singapore Airlines site) was deemed "This is not a ticket - NEXT!" Turns out the ticket was paid for by another person's frequent flyer points and they would not honour the ticket. It appears this is a frequent problem for this company. As my younger brother had died whilst I was away and I had arranged his funeral a for few days after return, I desparately tried to pay full price to get on that flight but could not due to my daily limit on my bank account. Trying to arrange through family, we missed the flight and had to fly a day later after paying full price. Needless to say, this was a very distressing experience and as a result had a bad fall at the airport and suffered an awful concussion injury resulting in needing a wheelchair right up until my brother's funeral. I did get a refund for the amount I paid Luxury Business Class but I was still out of pocket by about $15,000 and very traumatised. Only now am I able to write about it.




