William S.
Was double charged due to an error code…
Was double charged due to an error code on the website. Quick reply no problem. Jamesy their customer service person has told me twice in 4 weeks that my refund has been processed. It has not. After the first 9 day waiting period she got back to me and told me they switched to a new processor. And that she had been notified by the new processor it had been processed and I should have my money returned promptly. Approximately 5 days after that CJ the CEO stepped in to tell how expensive it was to refund my money. He offered Zelle and Venmo as alternatives. I'd hate to say they're lying but twice they've said was in fact being processed and it clearly is not. Then as a gesture of goodwill offered a 75 credit on orders over 300. The website currently has a promotion of 50 off 250 with free shipping. They offered me a discount that's not as good as the one on the website. At this point it's kinda comical. It's 233 credit not a huge order but cmon. 4 weeks now.......
Response from LuvionBioJul 3, 2026
Hi Wil, CJ here. I’m sorry again for the issue caused by our former credit card processor. As promised, we followed through with the double refund, and I also offered an additional $75 as a good-faith gesture, not as an either or. It would have stacked onto the sale. That said, based on the email you sent this morning requesting free products or compensation in exchange for changing a review falls outside our ethics and integrity policies. We genuinely apologize for the frustration you experienced. Customer service and product quality are extremely important to us, and it is clear we missed the mark here. Thank you for giving LuvionBio a shot, your account is closed, and I and I hope you have a great Fourth of July holiday.