Diana
Worth a try
Took about two months for delivery of my lamp and a couple of emails to customer service but I'm happy to report this business is not a scam as I initially thought. Having said that, I haven't installed the lamp yet so will update my review once I am able to.
Response from LuugaaDec 9, 2024
Dear Customer, First, thank you for your feedback and patience, and we sincerely apologize for the inconvenience caused. Regarding the issue you mentioned with your light fixture order, please understand that the product you ordered is a custom-made item, which requires a few business days for production. We are working diligently to complete your order as quickly as possible, and we share the same goal as all our customers—to ensure that everyone receives their desired and perfect light fixtures as soon as possible. Regarding the missing order details and order number, we sent a confirmation email to you on November 30th. Could you kindly check if you received that email? If not, or if you have any questions, please feel free to contact us, and we will be happy to assist you in resolving the issue. Thank you again for your understanding and support. We will continue to strive to provide you with the best service possible. Best regards,