Fiona L.
Honestly not sure what to say
Honestly not sure what to say, first impressions speaking with Jack - he was great, attentive, detail oriented and prioritized customizing our wedding bands to the best of his abilities. However, communication was falling off after a while and there were huge gaps of no communication and just myself sending emails so it felt very insecure. An online website that took my money and I didn't get responses back for days and after many emails sent, so you could imagine the insecurity especially since it's not little bits of money. BUT the rings are indeed very beautiful and exactly as I requested, Jack understood everything that I wanted however it did take a long while for my husband's ring to arrive even though I kept asking for confirmation that the rings would arrive in time. I believe I reached out in late Jan / early Feb. I officially ordered my ring in feb and my husband's ring sometime late Feb/ early Mar and Jack sent an email that it was fully completed in April but then the ring was incorrect and after a few days of no response back, it was then mentioned that it was not "fully" completed. Then a full month afterwards, it was "officially" fully completed. That was very weird. There is also a stain on my wedding band that feels as though it is embedded before the polish because when I touch it, it is very smooth and you cannot feel the stain or any difference. Honestly, a good and odd experience. the rings are beautiful at the end of the day even though mine has a stain. Do order well in advance if you do decide to move forward with Luther's Diamonds. Perhaps 6 months to a year in advance to be careful.
Response from Luther's DiamondsMay 21, 2026
Hello, Thank you for taking the time to share this so honestly. First, I want to sincerely apologize for the gaps in communication and for the uncertainty that created during your order. You are absolutely right — with a meaningful purchase like wedding bands, consistent updates matter, and we understand how stressful it can feel when communication is not as clear or timely as it should be. We are very grateful that you still found the rings beautiful and exactly as requested, but we also understand that the overall experience should have felt more secure from start to finish. Regarding the mark you mentioned on your wedding band, our team has already reached out by email so we can have the ring shipped back, inspected, and corrected for you. From our final inspection, we did not see any stain before shipment, but we absolutely want to take care of this properly and make sure your ring is finished to the standard it should be. We truly appreciate your patience throughout the process, and we are taking your feedback seriously as we continue improving our communication and production updates. Thank you again for trusting our family studio with your wedding bands. Warmly, Jack & the Luther’s Diamonds Team