Luther's DiamondsReviews of luthersdiamonds.com

Selling lab-grown diamonds under the label of natural diamonds is a fundamental breach of trust. I purchased what was advertised as a natural diamond 14K white gold ring in June 2024 for $810. Two years later, when I took the ring to a local jeweler for routine rhodium plating, I suffered the humiliation of being told the stones were actually lab-grown. To make matters worse, when I reached out to Luther’s Diamonds about the misrepresentation, it took a full week and multiple unanswered follow-up emails just to get an initial reply. While Head Designer Jack Aitkin eventually acknowledged their supply chain failure, and issued a refund of my original $810, the resolution is entirely inadequate. A simple refund two years later does not make me whole. Because diamond prices and replacement costs have increased over time, $810 is nowhere near enough to buy an equivalent natural diamond ring today. I was forced to return the piece I wore for two years, leaving me with no ring at all and absorbing the financial loss out of my own pocket if I want to replace what I originally ordered.

Vorsicht! Ich hab vor einem Jahr den naruto Ring den sie anbieten bestellt. Erst dauerte es Wochen lang und wurde aus China verschickt.... Dann als ich drohte mit rückzahlung kam der Ring endlich sogar mit Videos. Doch jetzt ein Jahr später blättert der Ring ab. Ich hab daraufhin sie angeschrieben und auf die lebenslange Garantie verwiesen. Den ja ich trage den Ring täglich das sollte aber ein 'ehering' aushalten vorallem wenn man ihn immer auszieht zum baden etc. Jedenfalls hiess es das dass nicht zur lebenslangen Garantie zähle und ich nochmal den gesamten Preis ja zahlen könnte den ich vor einem Jahr bezahlte (150fr) und sie mir einen neuen machen. Übrigens das was ab blättert ist Silber.

Absolutely disappointing. It’s almost laughable that I can’t even attach photos of the item I received—because what I got looks nothing like what was advertised. I ordered a gold necklace, and the product I received was completely misleading in size, presentation, and overall quality. What’s worse is the way this was handled. I was pushed into accepting store credit—which I never wanted—and now I’m being told I have to pay for return shipping for THEIR mistake. That’s unacceptable. This experience feels deceptive and completely unprofessional. I regret trusting and supporting this business. I will absolutely be warning others about how poorly this was handled. Avoid this place.