Jennifer G.
Poor communication
I was excited about the bracelet I ordered. I was told that the order would take 4 to 6 weeks to ship. After the six week mark, I had to reach out to the company several times asking for a status update. I finally received an update and received the bracelet about two weeks after when I was told I would receive it. Upon arrival, the design was beautiful, however, the bracelet was too short and did not fit. I reached out again to the company for solutions and several days have passed without any acknowledgment or solutions from the company. The company certainly needs to improve their communication with their clients, especially as a relates to delays in delivery and solutions for when the product does not fit as desired.
Response from Luther's DiamondsJun 15, 2026
Hi Jennifer — thank you for taking the time to share this, and we're sorry the wait and the chain length made for a rocky start. You're right that we should have been more proactive with updates on timing, and we're tightening that up so the next person doesn't have to chase us. We're really glad the design landed well and that we've been able to connect directly to get the fit sitting just right for you. We appreciate your patience throughout, and we're here for anything else you need. — The team at Luther's Diamonds