angie D.
Great customer service from order till delivery!
I just had to write this review because it is NOT normal to get the kind of extraordinary attention that I received from this company, Lush Decor, and their customer service person, Todd. I had several issues throughout my ordering process, NONE having to do with the company, btw. Most of the problem was shipping related, meaning fedex. The other problems were MY fault! I just couldnt seem to measure the curtain rod length correctly, changed my mind on the style, etc...My liason, Todd, was AMAZING! He never once got aggravated with ME for changing my mind, and even when the order got lost with Fed ex, Todd kept his cool, called EVERYDAY to try to find the shipment, and kept me informed the entire time!!! I cannot say enough about this man and his integrity! Now that I have my curtains, they are GORGEOUS! Todd was wonderful and a situation that couldve turned out a very different way, is now becoming this letter of gratitude for the way that HE made it ALL worthwhile! Much appreciation Todd, and I will be singing praises to Lush Decor and YOU for my experience!
Response from Lush DecorDec 27, 2022
Hello, Angie. We are so happy to hear that you had an excellent experience with Todd in customer service. Thank you so much for taking the time to leave this glowing review. Enjoy your beautiful new curtains!




