Mackenzie
Poor Customer Service
The curtains were much sparklier in person than in the picture so I wanted to return them. I was a first time buyer on Lush Décor and did not check the return policy. The curtains were on sale so they are NOT returnable. I was offered 50% off my next order but I'm certainly not spending ANY more money at Lush Décor. I am a customer service oriented person and I feel for a first time visitor to their website- Lush should have refunded me.
Response from Lush DecorApr 6, 2018
We are sorry to hear you are unsatisfied with your panels. We do try to make it very clear that clearance items are not eligible for return. All final sale items also have the statement that reads "This item is not returnable. Please read our return policy to learn more about final sale items." listed in the item description and have the words "final sale" in bold orange font right above the unit price. We put that information in those multiple places because we want it to be as clear as possible and are not interested in tricking our customers.