Lush DecorReviews of lushdecor.com

Response from Lush DecorJul 28, 2020

Hello. We're sorry to hear your curtains have faded over time. Because your purchase was made on Amazon.com and not direct through our website, we are not able to process your return or exchange. We try to make that clear in our return policy on our website. We did try to make it right by offering a compromise in the form of a hefty discount on a replacement of those specific curtains or any other item on our website.

Response from Lush DecorMar 11, 2020

Thank you for leaving your review. To say we didn't care is unfair. We reached out initially on your product review because we do care. You didn't email or call our customer service team, you left a product review on our website. We saw it and wanted to learn more and to see if there was anything we could do. The photo you provided shows two items that look pink, one darker than the other. That may just be the lighting, but it's all we had to go on. Our design team concluded the colors were not defective from that photo, and we offered to provide a hefty discount on any replacements or future orders, and also offered to check all colors before shipping anything out to you. Our return policy is clear that we only take returns for 30 days after orders, and that we can't provide exchanges or refunds for purchases made for orders placed on websites other than our own, so that was the best we could do with the information we had. So we're sorry that you didn't have a great experience, and we do care. We will work with our factories to prevent this from becoming an issue for a future customer.

Response from Lush DecorSep 5, 2019

Hi, Sonia. I apologize for the delay. We had a tracking number on the order, so we had no way of knowing that it wasn't moving through FedEx without you contacting us. Once we have a tracking number, the order closes. But we were able to re-ship the panels immediately with upgraded shipping, and hopefully you will find they are worth the wait.

Response from Lush DecorAug 21, 2019

I am sorry to hear you received the wrong curtains. I checked your order number and see that it is nearly 5 months old and that there are no notes on it. Did you ever contact customer service to rectify the issue? We would have immediately shipped out the correct panels.

Response from Lush DecorAug 8, 2019

If this is a real scenario, then I am very sorry to hear that your shipping was slow and that a bug was found. However, I am dubious of this claim as I am showing no orders from anyone named Gavin not just in the past year, but ever. Literally no person named Gavin has ordered from our website LushDecor.com, and nobody has emailed us or called to make this complaint prior to it being posted here on TrustPilot.

Response from Lush DecorMay 31, 2018

We are very sorry to hear the quality of the comforter is not up to the standard you and we expect for our products. We would be happy to exchange the item for you.

Response from Lush DecorMay 15, 2018

We are sorry to hear you were not satisfied with your purchase. Have you contacted us about making a return?