Matthew C.
Should have been a five-star transaction
My order was shipped but had not arrived for a few days so I decided to check on the status. Unfortunately, the tracking link provided did not work. I wrote to customer service and they responded quickly, told me the shipper and that I should receive my order the next day. If I didn't get it, please let them know. I was delighted to see the next day that they had checked on my package themselves and upon learning that it still hadn't moved resent my order and added some complimentary masks. So, an excellent service recovery which was five-star but overall this transaction was four-star due to the initial misfire (which does not appear to be Luosh's fault I might add).