The price was good, product as expected, service was very good!
CD
Curtiss D.
Communication from sale to delivery was…
Communication from sale to delivery was excellent. Furniture was excellent quality and arrived as promised.
AL
Annie L.
Arrived sooner than expected
Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands
JE
Jennifer
Delivery guy was EXCELLENT
Delivery guy was EXCELLENT! Professional and very helpful!
We love our new sofa -
TH
Tihisha H.
Excellent price and service
Excellent price and service. Shipping was quick. Delivery excellent.
MS
Ms S.
If you live out of state beware of a bad delivery
First and last purchase with Luna. For the $299 delivery fee I expected more. My furniture boxes were just put on the ground not stacked neatly. Plastic on the mattress is torn and the corner of my mattress is DIRTY from it being dragged on the ground by the delivery men. Who the heck wants to sleep on a dirty mattress? Hopefully my bed is in tact when I open the boxes. If you are ordering out of state, think twice because delivery is terrible. Why not offer white glove service to out of state customers? Being a female, it was hard getting all those boxes inside by myself. Bad delivery reviews will prevent returning customers because I myself will not order from here ever again and will be spreading the word wherever I can.
You all have already been contacted via emailed with pics BEFORE I left this review and have failed to reply to attempt to rectify the issue, so don't come on here replying being phony trying to save face. You all reply to reviews quick trying to fool future customers but don't offer any sort of resolution via emails timely.
Response from Luna FurnitureDec 31, 2025
Hi Ms S,
We’re truly sorry for this experience. For a $299 delivery fee, your items should still be handled with basic care — and a mattress being dragged, arriving with torn plastic, and ending up dirty is unacceptable. We completely understand why you’re upset, and we take this seriously.
To clarify, the delivery option on your order is our standard delivery service (delivery to the home/entry area). While it does not include inside placement, setup, or “white glove” handling, it must never result in damaged packaging or a soiled product.
About White Glove: you’re right to ask. White Glove service is currently available only in select zip codes in Texas, California, and the MD/DC/VA region, and it isn’t yet offered in all out-of-state areas. Your feedback is exactly why we’re working to expand coverage.
We want to make this right immediately. Please contact us at [email protected] with your order number and photos of:
the dirty mattress corner,
the torn plastic, and
any box or product damage (if found after opening)
Once we receive that, we’ll open a delivery claim right away and move to a resolution depending on the condition.
Again, we sincerely apologize for the stress this caused, especially having to deal with heavy boxes alone. We’d appreciate the chance to resolve this properly.
Luna Furniture Support Team
DM
daniella M.
Delivered to front yard
good communication for delivery time
FS
fraz S.
Great experience
Great experience. Ryan was the one who coordinated everything for us in time for Christmas since we were having family over. He got us the delivery earlier than expected.
