LumivyxReviews of lumivyx.com

I experienced a wonderful expectation of what I was looking and hoping for since I am a first customer. I recommend this company 's expertise and satisfaction of their purchasers

I ordered a vest for my son for Christmas. It was too small and I wrote to Lumivyx to see if I could exchange it for a larger size. They answered me promptly and immediately shipped the new vest to me. I was very impressed with their customer service. Great company. I would certain purchase from them again.

This is my first experience with leakproof underwear. My initial reaction is that these will work well. But this review is to compliment the excellent customer service. Thank you, Bobbie!

While the products were well made, the sizing was way off, rendering them unusable to me. When I asked for a refund and stated I was willing to return them, I was told they had already refunded them and that there was no need to return them. What a relief, and what a nice change, to work with a company that truly works with their customers. Thanks again!!!

Their customer service is excellent. I had an issue w my order and emailed to their support. I received a reply the very next day; explaining the situation. They also remedied the situation in a way completely satisfying to me. I would order again through this company should I have the need based on this uncomplicated experience .

I was initially pretty upset about the delay in delivery and on top of it, I was given to believe the amount I paid was in Canadian and was shocked when i saw the bill which was much much more and even with the exchange rate, it was much higher hence I called my credit card company and disputed the charges since payment was due much later. They advised me to first write to the company with my complaints and see if the company resolves it and if not they would take action. Fortunately I got a prompt reply from Bobbie apologising for the inconvenience caused and came up with an offer but unfortunately when the product did arrive but from an unknown source locally, the size was too big and not of the quality I expected hence declined it and requested to cancel and refund the amount. To my pleasant surprise I got a prompt reply from Christine advising me that the amount that I paid was being refunded and also advised me not to send the package back and to keep it hence I wrote to them that since I cannot use it, I would donate them to some needy person. I wrote back thanking Christine for her prompt reply and quick action.

It took over a month for me to receive the items I ordered, and then I discovered that the items sent were the wrong size.

I ordered the stay-dry underwear in a Medium. They shipped 5 pair of 6XL. These are completely unusable for me. If they were out of stock in my size they should have refunded my money, not just thrown anything in a box and shipped it. Their chatbot is non responsive and customer service can’t be reached by phone. Do not order anything from this company.