LumivyxReviews of lumivyx.com

The return policy is horrendous. I had a moment of trust and weakness and ordered one of their lazer hair removers. I didn’t realize it was coming from China. It took 2 weeks to get here. I had to open it to read the instructions, which said that it probably wouldn’t work in my color skin and hair. That would have been good to know before I purchased it and the warranty for over $200. If you choose to return it, it can’t be open. Plus, you have to pay for return shipping. One big scam. Read all the fine print and then DON’T order it anyway. Never again.

This company went above and beyond to fix a a shipping mistake that was my fault. They were very communicative and helpful!

a correction needed to be made on my delivery address, it was done almost instantly. great service!!!!

Bobby P in Customer Service was exceptionally helpful, thorough and very professionally resolved my request.

I thought 1 of the 3 I purchased was not working I emailed the company quick response. But with a little investigation I resolved the problem myself .The switch was in off position.So they are all working as they should..

I received my water flosser, earlier than I was told I would get it; and in addition, I had emailed the company,and received a prompt response.

showed up not working and is extremely janky plastic. I had purchased a second bulb and 2 of the clips for the surround broke when when I removed it to test if it was a bulb or ballast issue. The second bulb wasn't working either. Just messaged to get my money back and I will update as it progresses. I thought they had got good reviews which is why i went with them over cheaper competitors. but that is clearly not the case on trustpilot. Update: sent them a video of product not working and they have now issued a refund. Disappointing that it didnt work but they handled it well.

My problem was dealt with with swift and courteous response by CJ the agent who replied to my email. I have never before been treated with such courtesy and concern with my satisfaction. CJ is a true professional.