LumivyxReviews of lumivyx.com

Reading some of the negative reviews worries me before submitting my refund request. To my surprise, I received a replied from John shortly after, and he offered return option same as the other agents offer to others. But after our communication, he understood the issue on the UVac Pro vacuum and approved my request without hassle. Excellent !!

I wouldn’t even give it 1 star. I ordered the Lumivyx Hair removal IPL, followed directions to the letter, NO CHANGE. It doesn’t do anything but give false hope! I contacted them MULTIPLE TIMES- NO REPLY

Purchased this to remove facial hair only to find out from another review it does not work on gray hair. This was not mentioned in the ad. Have also tried to remove what's left on my head which still has some color in it but after 6 weeks of using 3 to 4 times per week it has done nothing! This was supposed to be a top rated hair remover. They did mention it doesn't work on light colored hair which I assumed to be blonde but not specifically gray. I did learn that to remove gray hair I need an electrolysis epilator which I can purchase on Amazon for much less. Live and learn

I found the lumivyx IPL hair removal device somewhat effective. However, after 3 months, the device stopped working. When I contacted customer service, I was informed that they only offered a 30 day guarantee. They did offer to refund 30% of my purchase price; I replied stating I would prefer to have them replace the unit. It had been 2 weeks and no response.

I requested a refund and emailed several times and see emailed below trebla rozier From: To: Wed, Jan 8 at 6:27 PM Hello I received the Epilator today 1-8-25 and I charged it up and try it out, I'm not satisfy with the outcome at all. I need to return this for a refund. Please provide with the instruction to this From: To: t Wed, Jan 8 at 6:27 PM Hello, Thanks for reaching out! We've received your email While you wait, we found some answers that might be helpful for you. If this does not answer your question, please feel free to wait from our agent to respond back as soon as we can. 1. I want to return my order 2. What is your return policy? 3. Who is paying for the returns? Regards, Lumivyx Lumivyx From: To: Thu, Jan 9 at 11:14 AM Hi Trebla, I understand you are reaching out to return your Lumivyx order. I am sorry to hear that the Facial Epilator didn't meet your expectations. We don't want to cause inconvenience to you by paying another shipping fee to return the item. Given this situation, we would like to check if you are amenable to keeping your order and we will refund 50% of the product price excluding the shipping fee. You can keep or donate the items instead. If not, you may return your order but please be advised that at the moment, we do not offer free returns so you have to shoulder the cost of returning the item/s. We will notify you and process the refund once we receive the returned order. Whatever your decision is, we'll respect it. Kind regards, Lindsey P Show original message How would you rate your overall satisfaction for the resolution provided by the agent? Great Okay Not Good 97196:3032560 trebla rozier From: Lumivyx Thu, Jan 9 at 5:29 PM Hello Yes, I would like the 50% refund. Can you tell me when this will take place? Show original message trebla rozier Hello again How about the warranty cost, Will that be include in the refund? Thu, Jan 9 at 5:34 PM trebla rozier Hello I would like to know when will the refund be return to my account and also will that include the warranty cost. Sat, Jan 11 at 5:12 PM trebla rozier From: To: Lumivyx Mon, Jan 13 at 5:54 AM Good Morning I've been waiting for my emails to be answer. Again, Please let me know when can I expect the refund and will the warranty purchase will be include.

I ordered this product for myself to remove the extra fine hair on the cheek and chin that come with ageing. When it arrived the instructions clearly state that it doesn't work with greying or light blond hair. This makes it useless and it would have been honest if they made that clear at the time of ordering. A total waste of money - and I am unable to return it or get a refund as I opened the package - in order to read the instructions.

I wish I would have read reviews here before purchasing seeing that the reviews are so mixed. I ordered and the product (an IPL hair remover) took two almost three weeks to arrive, which isn’t a problem for me. The problem is that when it arrived I was excited read instructions shaved in preparation like the directions tell you. I plugged it in and it turned on for about 2 seconds and has been a paper weight ever since. When I contacted customer service I was asked several times to take video of the issue, which I did 3 times. It doesn’t work, which at showed them instead of offering a replacement right away there been two weeks of emails back and forth of “show us the issue” so I ended up just requesting a refund I don’t want to even want to bother anymore with their product and per their policy I should be entitled to a full refund. Now there is no response. Terrible customer service product didn’t work

Ordered a shaver for ,husband for Christmas on 12/2/24. The details on their site was misleading as it states the company in USA according to their correspondence. Once I got tracking details and saw it was coming from China on 12/19 I reached out via their support email asking to cancel and refund because I knew it would not arrive in time. Had to purchase another gift for Christmas. The package arrived just this put weekend. I've had to get my credit provide to start a case because they are not responding neither in the chat. Phone or email to approve a return and get my money refunded. This is a scam. I haven't even opened the package as I am extremely upset.