Carole R.
Great customer service
My first try had a little glitch with the charger, so they sent out another one pronto! I've used it twice, looking forward to seeing the results! Thanks!!
Lumivisage is listed under Cosmetics & Makeup.
Lumivisage (lumivisage.com) has 37 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Carole R.
My first try had a little glitch with the charger, so they sent out another one pronto! I've used it twice, looking forward to seeing the results! Thanks!!
Morgan D.
I had a defective mask that wouldn’t keep a charge and customer service handled it properly and shipped another out immediately. Kind. Courteous. Prompt resolution. I can’t wait to try the mask. I’ll update the review once I’m able to try it for a few weeks! 😊
Carl M.
Dosent work out of the box. Update the nice people at lumivisage sent out a new mask works great. Thank you for making this right. I look forward to seeing how the mask helps my skin.
Response from LumivisageMay 21, 2025
Hi Carl, We’re very sorry to hear that your mask isn’t working as expected. Your experience matters to us, and we’re here to help. In some cases, the mask simply needs to be fully charged before the first use — but if that’s not the issue, we’re more than happy to make it right. LumiVisage is proud to be the only LED face mask brand offering a 5-year warranty on manufacturing defects and a 120-day money-back guarantee on results. You’re fully covered, and we’re ready to provide a free replacement or a full refund, whichever you prefer. We also want to note that we hadn’t received any direct email or phone communication from you about this issue — if we had, we would’ve resolved it for you the same day. That said, we’ll be reaching out today by phone and email to assist you right away. Thank you for bringing this to our attention — we’re committed to delivering the best customer experience in the industry and look forward to resolving this for you quickly. Best regards, The LumiVisage Team
Holly C.
Beautiful packaging! Hope it works wonders on this 62 year old skin!!
Response from LumivisageMay 21, 2025
Hi Holly! 😊 We’re so happy you loved the packaging—it means a lot to us! And we’re cheering your skin on every step of the way! At 62, you deserve to feel radiant and confident, and we truly hope the results wow you. Please keep us posted—we’d love to hear how it goes 💖✨
derek W.
I got this product for Christmas and I've been using it everyday for 10 minutes It has made quite a difference on my skin. people have asked what I've been using. I recommended it. they also offered a great discount promotion sale.
Marinda C.
I bought the Lumi Visage to help with hormonal acne and wearing it every day for about 10 minutes has improved not only my acne but the texture and overall brightness in my skin. I am so glad I took the plunge and have this red light device in my beauty toolbox
Laura R.
The multiple light settings really interested me in the Lumi Visage mask over any other mask. Since I have hormonal acne and am not getting any younger, I can treat both one right after another. I have noticed the difference in my skin! It also helped with sunburns in the summer. Since it treats acne and is FDA-cleared, you can purchase this with your FSA/HSA!!! Bonus points for looking like the pink Power Ranger.
Dena Robertson B.
A must have..Lumivisage has helped my face reduce the fine lines and wrinkles around my eyes especially. I like how easy it is to use and the different light options. It's an affordable price with great results