Ann E.
COUNT # OF CAPSULES IN YOUR REFILLS!!
I am once again writing a negative review. The first one was out of frustration, this time I'm angry. This company ROUTINELY SHORTS the number of capsules in each refill. When I complained last time, that out of the six refill packets, FOUR of them were short. I was contacted and reassured this would not happen again. Well, I just received my 3 month refills and AGAIN, FOUR of the six packets are short. Those 4 packets are short a total of 25 capsules! That's over EIGHT DOSES! I am not the only one this is happening to! Count your refills and protest!! PoolObviously this company has decided to use this technique to enhance their profits!
Response from Lumity USMay 12, 2023
Dear Ann, Thank you for taking the time to share your feedback. Please be assured this is absolutely not the level of service and quality we strive for and is not an intentional shortage. Although we have spot checked our retained samples and found no further discrepancies to our softgel counts, we have added additional quality control checks at all stages of our manufacturing process to ensure consistency and accuracy across our pouches. Unfortunately your latest order came from a batch that was created before these additional measures were put in place, and our supply team are investigating this. As a loyal customer for many years, you know that this has never been an issue previously, and we appreciate you giving us the opportunity to resolve this for you directly, with the replacement from a new batch. We hope the gift we included goes some way to getting your Lumity journey back on track. Thank you for your patience whilst we have resolved this for you. Warm regards, Lumity Client Care