Lumity USReviews of lumitylife.com

Response from Lumity USMar 15, 2024

Dear Dawn, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and your support. We are delighted to hear that you had such a great experience with our Client Care. Your feedback motivates us to continue providing exceptional service to the #LumityCollective! Thank you again for your continued loyalty and please don’t hesitate to contact us directly on 1-800-311-6449 or [email protected], if we can be of any further assistance on your journey with us. Warm regards, Lumity Client Care

Response from Lumity USMar 14, 2024

Dear Gonzales, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and your support. We are delighted to hear that you had such a great experience with our Client Care team. Your feedback motivates us to continue providing exceptional service to the #LumityCollective! Thank you again for your continued loyalty and please don’t hesitate to contact us directly on 1-800-311-6449 or [email protected], if we can be of any further assistance on your journey with us. Warm regards, Lumity Client Care

Response from Lumity USFeb 14, 2024

Dear T. Murphy, Thank you for taking the time to share your feedback with us, we will be more than happy to resolve this for you! After an order has been placed, we have a small window of time to make adjustments, this can be done by contacting our Client Care team directly, or by replying to your order confirmation email. Our team does work on UK time, but we aim to respond to all calls and emails within 24 hours. Unfortunately we cannot find record of your call but the team have now reached out to you directly to resolve this for you and ensure you can get the product you wanted. We look forward to hearing from you. Warm regards, Lumity Client Care 1-800-311-6449 [email protected]

Response from Lumity USSep 5, 2023

Dear Berenice, Thank you for taking the time to share your feedback. We are sorry to hear that you were not happy with the outcome of your request. Unfortunately as per our returns and refunds policy, we are unable to offer a refund on products that have been opened and used. Warm regards, Lumity Client Care

Response from Lumity USJul 21, 2023

Thank you for this review, it is our absolute pleasure! If there is anything at all that we can help with in the future please do not hesitate to reach out to us again, we are always happy to assist. Best wishes, Lumity Client Care Team

Response from Lumity USJun 2, 2023

Dear Gayle, Thank you for taking the time to share your feedback. We are sorry for any inconvenience caused, however we do require one working days notice to make amendments to scheduled orders. Our warehouse is very efficient and we are always doing our best to make sure that orders are dispatched and delivered promptly. Once an order has been processed, it is unfortunately not possible to change the shipping address. We appreciate that this has caused frustration and would like to offer our sincere apologies about any disappointment caused. In future, address changes can be made with one working days notice, within your account on our website, or by contacting our Client Care team directly on 1-800-311-6449 or [email protected]. Warm regards, Lumity Client Care