LumiqourReviews of lumiqour.com

Response from LumiqourJun 5, 2026

Hi Susan, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with your order and refund. We understand how frustrating and disappointing it is to not receive your parcel after such a long wait, especially since December, and we sincerely apologize for the inconvenience this has caused. We also regret any delays in our email response times and understand how this would add to your frustration. We would like to assure you that your order and refund request are not being ignored. We would really appreciate the opportunity to review your case in detail and check what happened with your shipment and refund status so we can resolve this properly for you. Please contact us directly at [email protected] so our team can investigate immediately and assist you further. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi Therese, Thank you for taking the time to share your feedback, and we’re sorry to hear you haven’t noticed a difference in your dog’s lumps after 4 weeks. We understand how discouraging this can feel, especially after consistent use. While some pet parents do notice changes within the first few weeks, results can vary from dog to dog depending on factors such as age, condition, and overall health. In some cases, it may take longer for changes to become noticeable. To help us better support you, could you please confirm your dog’s weight and the daily amount you’ve been giving? Ensuring the correct dosage based on weight is very important for achieving the best possible results. We’d be happy to review your case and assist you further. Please feel free to contact us at [email protected] so we can help. Olivia from Lumiqour