Kyle H.
We ordered June 30th & no valid tracking…
We ordered June 30th and received a tracking number with a prefix of KUNI? It's July 10th and tracking still does not work and I have asked for the order to be canceled. I know, 11 days isn't very long to wait but if I had tracking showing progress. Or any kind of tracking in the USA and after seeing review history, I am concerned. No response as of yet but I will follow up with my credit card company. Lumiqour, Please respond to this review and cancel the order. Update: No resolution on tracking or cancellation. Lumiqour, your whole order process is very sketchy at the least. If I wanted a product shipped with a Chinese shipper, I would have ordered from China. The tracking only worked towards the end. Ordered on June 30 and arrived July 14. I wonder where it was shipped from? China? Maybe you should let us know it’s a two week shipment from somewhere besides the USA!?! Is it even safe? Try to just cancel any subscription orders… It’s literally a 10 click and multiple page process. Super sketchy…
Response from LumiqourJul 11, 2026
Hi Kyle, Thank you for sharing your feedback. We're truly sorry for the concern and frustration caused by the delay in tracking updates. After reviewing your case, we can confirm that we have replied to your email with the latest tracking update for your order. We understand that waiting for tracking information to begin updating can be concerning, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please don't hesitate to contact us at [email protected]. Our team is here to help and will be happy to provide any further updates available. Olivia from Lumiqour

