Matt
Out of stock, no customer service
Two weeks ago I ordered two separate watches from this company’s website. Everything thing went fine and the orders were placed and I received 2 separate email confirmations saying the purchase was successful! Within 48 hours of ordering the first watch I received an email saying my credit card was being refunded because they were out of stock, as far as my second order it was the same situation but it took over 10 days for me to receive an email saying my credit card was being refunded because they were out of stock. I don’t get it - it’s 2018 the website should reflect the available merchandise to sell and if sold out then Luminox should not have it “available to purchase” and lead customer to believe they have successfully purchased the item. It really is a waste of my time and an inconvenience. As far as calling customer service........good luck on that one folks.
Response from Luminox USAFeb 22, 2018
Hi Michael, We sincerely apologize for the inconvenience you've experienced with Luminox. Upon looking further into this issue, I see your order was placed in January 2018, when we just relocated to New York and were experiencing real-time inventory issues. As a result, the product you ordered was out of stock and an inventory audit in the warehouse had to be completed. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved to prevent this from happening again. We've been striving for efficiency and quality service, which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team