Luminox USAReviews of luminox-usa.com

Worst watch over 200 hundred dollars I ever owned. I felt bad and kept having it repaired because my police officer son bought for me. First the crown came off in the first month, then it started losing time after a year. That resulted in a battery change and within a month started ls My time again. I found out later from my son was having similar problems and he apologized for buying me a garbage watch. I immediately bought two hire end G shock casios. 9 months later, ocean swimming, snowmobiling, rough outdoor and his crazy 3rd shift policing the G shocks no problem. The luminox died a quick death. It’s a crap brand, hard to find repair people and parts. Total joke

I bought two Luminox Watches, and both were a very bad quality. And the dealer in USA Saltzman Watches, never accept my claim to change the watches or repair

Imagery in promotional emails does not match products on the Luminox website. Multiple attempts to reach out to Lumi USA customer service have gone unanswered. Poor poor Poor!

Not happy had to buy a new watch after just a year! Watch was penetrated by water sent it back to the authorize dealer to be fixed never work right after occasionally just stopping. I find it hard to believe these are issued to SEAL teams. I bought a really great watch for a better price from SCURFA and I couldn’t be happier if I’d been given a Rolex! My brother bought a luminox after I bought mine and he is afraid to get it wet hahaha! Also I was of course unhappy with the customer service and their matter of fact blah blah blah you will get your watch back in a couple of months blah blah after we decide what’s wrong

When my Luminox watch started having issues, the company had me send it to an authorized dealer. That cost me almost the retail price to repair it! Bad customer service and I really thought that they were a legitimate company.

I would give zero if I could. The watch fell apart and when I sent it in for service I was denied because I had no receipt to activate the warranty card. The watch was a gift so there was no receipt. I called everyone trying to get it fixed and was told that Amazon sales were killing Luminox's brand. I would say it's poor quality that is killing it. I had to replace the band at one year and then shortly thereafter the watch stopped working. Extremely dissatisfied. The watch currently sits at the authorized repair shop and I could care less. Already bought a G-Shock as a replacement. I'm just a regular Joe in the Air Force, but these watches are designed and manufactured for Navy SEALs? Give me a break.

I have had a terrible experience and will not order anything further from your company. I had ordered a watch and needed to know when it was going to be sent. I had no way of contacting you except though email and I never received a response. Since I needed the watch before Christmas and your company was unresponsive to my emails and you do not have a phone number listed, I gave up trying and figured I had given my credit card number to a shady organization and was never going to receive what I ordered. I have been monitoring my account since placing the order to make sure I did not get charged for something I had not received. I ended up ordering the watch from Zak Watch in Lucerne, Switzerland and received it in 4 days (before Christmas) and they got it from the Luminox warehouse! Recently I received an email from you stating my order was being shipped and was still not able to contact anyone to cancel the order. Customer Service is not a strong suit for your company. The lack of contact information and only being able to email customer service is ridicules since you don't even respond to the emails you do receive. From here on out I will order my Luminox watches from Switzerland.

They advertise product that is out of stock. Charged my credit card in February for a watch that wasn't going to be shipped at least until the beginning of April. NO CONTACT PHONE NUMBER!!! Have to wait for email communication.