Luminox USAReviews of luminox-usa.com

Unfortunately I just returned the watch. I thought the quality of it was very poor for the amount of money that was charged.

I placed an order with Luminox USA for a Navy Seal 3258 and it was out of stock. I was requested to enter my email address and I would notified when the watch was back in stock. On the 14 of June I was notified thru email that the watch was available to order. I placed the order that day and received a confirmation email thanking me for my purchase. On the 18th of June the funds were deducted from my account and hours later I received another email from Luminox USA stating my order had been canceled due to lack of stock. I called customer service to complain and the agent was extremely evasive, wouldn’t answer my questions as to why the funds were removed from my account even though the watch was out of stock.and would only tell his name was Bobby. He said there was no one else complain to and that if l called back he would be the only person answering. I would love to have the watch but won’t be buying it from this company.

Fred, I am sending this email because there is no answer at either of the contact numbers provided on your website or in your letter explaining why you could not provide me with a receipt. The numbers that I am calling are (917)522-3419 and (917)522-3600. The watch that I purchased for my husband’s BIRTHDAY from the Luminox Official Website for $1,200.00 DOES NOT ILLUMINATE! I want to return it and am looking for an explanation about the authenticity of the watch. Since I have not been able to reach anyone for two days or leave a message, I am emailing you requesting a call back at 410-961-5850. This is my husband’s birthday weekend and we have spent half of the morning trying to reach someone by phone and online trying to find out if your website is legitimate. Now I’m burdened with having to write this email rather than enjoying time with my husband! I don’t understand if I purchased a Luminox Watch why I’m getting correspondence from Lumondi, Inc. in New York and the watch is shipped from Dayton, NJ and what does Mondaine have to do with my order from Luminox??? Please contact me ASAP so I can return this watch (for a FULL refund) and replace it with one that actually illuminates. Needless to say, this has really put a damper on the birthday surprise!!! ANGIE

I paid $20 for two day shipping.. I paid $20 for 2 day shipping and it took 5 days to reach me. I was leaving for Navy bootcamp so I needed it asap and wasn't able to.

Very unhappy!

Received an almost $700 watch with a band clip that was put on backwards so you couldn't fasten the band at all. Not what I would expect from a higher end brand.

Several years ago I bought a lumanix watch . It was great the first year and a half I had it . Then the battery went out , I took to a jewelry store I have used for over 20 years he changed the battery. I swam all summer showered all the time swam 4 months the next summer . Then one day I looked at my watch and saw a dial full of water. Finally found where to send it for repairs and sent it in . A couple of weeks some little sacalled me with a $292.00 estimate to repair the watch . I told him that only paid $312.00 tax included. Just paying that for repair . He said the battery was not installed correctly . If was not why did it take a year and five months to fail ? His attitude was very poor and sa !I will not buy another watch and every time I get a chance to tell some one how poor your warranty is and how you DON’T stand behind it !! I know of six different people that thanked me and either walked away or bought another brand ! And yes I will keep up the word of mouth every time I can ! Thanks for nothing James Collins 817-247-7757

Honestly, I have never wanted to like / love a product as much as I wanted to cherish the two Luminox watches I’ve had. One was mine and the other I bought for my son. Combined, I would guess they have been “repaired” 4 to 6 times and as of now neither is operable. I spent a considerable amount on the watches originally and each subsequent repair was quite pricey and regrettably they never functioned very long afterwards. Currently, neither watch works and they are both retired to a drawer. I look at them occasionally and think about trying another but one was enough and two was too much.