Luminox USAReviews of luminox-usa.com

Here we go....wife bought 1st series 8800 watch for me upon my return from AFG. It was the 8882 and here is the sites word for word description: Description 45 mmCarbon Compound caseStainless Steel case backUnidirectional ratcheting bezelAntireflective sapphire crystalWater resistant to 200 metersSignature black PU strap with stainless steel signature buckle More Details Luminox self-powered illuminationSwiss Made. Took it with me when redeployed......worked awesome for about 4 months or so....took a shower with it on and bingo ...no longer working and the hand fell off. Customer support was a complete joke... 1st question: when did you buy it 2nd statement: out of warranty, not withstanding the fact that you were out of the US and cant return until you get back CONUS. Thinking that the first one was just a bad apple...she bought me the 2nd one...this one was same series....just an 8895. worked great for about a year. go home and stuck my hand in a wash bucket (cold water) and lens fogged up. Almost fell over.... Finally sent both in for "Estimate" at Luminox repair shop and was quoted $187 and $197 to repair each.....more than half the original cost both quotes had a note that says: PROBLEM Water damaged while washing vehicle. Case back cracked. NOTES No proof of purchase provided.Case back damaged-cracked near screws.Water damage to movement, dial and hands. Return shipping charge is required if estimate is declined Crystal scratched. Kinda funny a 200 meter watch is killed by a car wash....same for a shower. Good news is that it only cost my wife about $800 total to ensure we never have to deal with this manufacture....ever. If you depend on correct time and a watch that delivers....skip the 8800 series, if you would ever like customer service skip Luminox

Within a month stopped, and keep stopping everyday. I called the factory and made impossible for me to fix this junk watch. Don't buy this junk, it's better buy a cheap watch and trow it away!!!!

Don´t by these watches. I bought my product in Europe, but want to share my experience with the quality of the watch with the US market. I got a Luminox 8802 Black Opsas a gift from my wife and already within the two years warranty the clockwork had to be changed. Also within the first two years the rubber strap was broken and not covered by warranty. The replacement strap the repair center offered for a very expensive price wasn't even the exact same as the original. After 3,5 years the crown and movement had to be replaced after an impact on the crown. I only use the watch in my daily life in an office, so if this watch is really used by special forces, I would really expect it to be more durable. Besides that, customer service from Luminox Europe is none existing. I filled out two contact forms and wrote one e-mail, and no answers after 2 weeks. I guess they don't answer any contacts that questions the durability of the product.

This was my first Luminox watch and i purchased the 3050 from a retailer on Amazon. Very excited to get it as i like the line. it was delivered brand new with the warranty card and the original box. I have worn it six times and it fogs up if it is around water or hot outside. The last time i wore it i tried to set the date and the crown stem broke. I sent it in to be repaired under warranty and they are telling me they will not stand behind their product because it was not bought from one of their retailers even know it is "product". They want $130 to fix a $200 dollar watch. Very disappointed in their quality and customer service. I sent Seiko in for warranty work and they fixed it no questions asked and they didn't care who i bought it from. They just honored their warranty.....

So disappointed. I bought the “special edition 1618” gold edition. $700 When I received it, I open the box and took it out and it felt like the cheapest watch that I’ve ever owned. I literally took it off, put it back in the box and shipped it back to a place called Lumondi?? which I have never heard of. I am in the returns process now and this Lumondi place said it will take at least 30 business days to process my return. What a crock. Cheap product and very bad customer service from Lumondi which is supposedly an authorized Luminox dealer. Buy a Casio G-Shock instead. That’s what the real Seals wear.

I have owned two Luminox watches. I will never purchase another Luminox watch. The gas tubes and the mineral crystal were exceptional and that was it. The rubber watch bands deteriorate quickly so I purchased the nylon hook and loop band for both watches. My first watch kept time well enough, but moisture entered the case after a year or so. Instead of shipping it to Rhode Island for repairs I purchased another Luminox watch hoping this was an anomaly. While this watch had no problem with moisture after about two years it slowed and fell behind 30 minutes in a two week period. This occurred again after two battery changes. Timex and Casio watches are significantly more rugged and affordable. Luminox is the least rugged and poorest quality watch I have ever owned and the fact that the only authorized repair facility requires shipping and a minimum $75 service fee ensures I will never purchase a Luminox watch ever again. I really wanted to like this watch and am very disappointed in its dismal performance.

Terrible, $700 watch and the second dial doesn't hit the ticks. Been to the factory twice ! Just got it back..... Guess what ....... Not fixed. I'll never buy another. Sent it back to a paying customer and said "the seconds marks are wrong" are you serious !!!!! I'm done after that

Had 2 issues with watch within 1.5 years, 2nd one luminox wants 150.00 to repair, There advertising pushes that these are military grade and durable that is far from the truth, so far in fact that they dont even warranty for any damage to the outside of the watch, you would think if they were so durable that they would stand behind them, have several other watches and have never had the issues i have with luminox, When you get down to it they are exactly what they look like, cheap pieces of plastic, dont fall for the hype and overpay for their watches.