Luminox USAReviews of luminox-usa.com

Woeful quality and woeful customer service. Watch broke within a year (gear on side). No response. No interest.

Does not honor warranty or refer customer to proper repair facilities. Had to send watch to Hong Kong just for repairs. Came out functioning and looking better than factory new. Luminox CS does not honor warranty and will give you the run around. Absolute trash. Will not recommend and will not buy again.

Purchased two Luminox watches 8 years ago. Have spent more repairing them over the years that the $500.00 plus dollars I paid for them. Only one company in the USA that does factory certified work and they severely over charge you and take forever. $70.00 for a battery with proper pressure testing after they close the watch. The hands after every repair never line up. Terrible customer service if you call them. Have had the backs replaced 6 times as they say cracked and will not hold pressure. Several repair that cost me over $250.00 for winding repairs fogged within the first few weeks and I needed to pay insured shipping for them to fix their screw up. Never buy or recommend to anyone and when they break again which I’m sure soon, I’m done the trash they go. If the military really uses them our tax dollars are being wasted as normal.

These are NOT Luminox watches, they are imported knock-offs. I've owned a Real Luminox and they are Quality watches. These things are a CHEAP over-priced Con. Luminox should sue these people. Since I can't cuss here, that's about it, DO NOT buy a watch from Lumondi!

I have Luminox with the PU strap. The first strap failed in under a year and was worn approx 40 times. The replacement strap I purcahsed didn't last as long!! I complained and was told that the straps are not warranted and the average life of the strap is expected to be 6 - 18 months. I can buy a strap for a few dollars of a market stall which will perform better than this!! I've always found the watches to perform reliably but the straps are junk.

Baught a new luminox watch from uk and turned up with a damaged strap, have been using these watches for years so not sure what is going on. Who ever is doing the quality control needs a kick up the bum.

Bought ~$1000 luminox automatic. Withing 3 months it was losing time like crazy and the self winder would 'stick' and have to be wiggled to unstick. Watch went out for warranty service, came back fixed. Keeps time. No more stuck winder. 1 month later, same problem. Threw on concrete, smashed with hammer, bought a bertucci equivalent and things are great.

Bought one 20 years ago and it was fantastic, took all kinds of abuse and kept on ticking. Got a new sea mariner a couple years ago, went to Lake Tahoe, fell in the water and it immediately filled with water. Called Luminox repair number and no answer so left message. No response. A $1500 watch that wasn’t even worth $150. Smartened up and spent more for an Omega Seamaster which performs like it should. Stay away from Luminox, total crap with no follow through on their worthless warranty.