Luminox USAReviews of luminox-usa.com

This watch was given to me by my wife and children as I went out on a hostile deployment overseas. I asked my wife for a watch with superior illumination at night that would last for several days on over night operations. I have several watches but needed one specifically designed for operators. She did a significant amount of research and this watch was the one she chose,  based on the information they touted on your website.  I could have taken some of my other watches, but this was the new one my family had gotten me specifically for this trip. So it is what I took.  Upon receiving it before leaving for my tour I was very happy. It was just the type of watch I had wanted. It looked good and had the functions I needed. I was confident in its durability as I left. That apparently was not the case.  Before leaving, myself and my teammates discussed essentials to take. A good watch was one of them and I displayed the new watch my wife and children gave me. I was almost bragging about it. I now regret that.  I left on my trip confident in the watch and it’s capability to perform as advertised — specifically to the military as is displayed on every page of your website. It is literally a key piece of their branding.  Not just two weeks into deployment I was at work and put on my blouse to head outside and the watch fell off. When I went to grab it, the top left portion of the case had broken off. Like a cheap piece of plastic.  For the next few days I had to operate without a watch until I could get to literally a bazaar and buy a cheap watch that had some functionality.  I could not address the issue while I was gone so tucked away the broken watch counting on the “iron clad” warranty you also advertise on your website. Once I returned my wife and I, trusting in your company and its touted warranty, paid to have it sent to you for repair. So now we have paid not only the cost of the watch, but the shipping so that we could use the alleged spectacular warranty they tout on their website.  The repair we were quoted was around $190!!  Over half of what we paid for the watch. That is just shameful. You market to the military community and plaster warranties all over your website. I have the watch for less than a fifth of my deployment, it falls apart while getting dressed, and what we get is either a bill for a ridiculous amount or a charge to send it back.  The only reason we chose to pay to get it home was because it was a gift from my wife and children before I left.  So it sits in my shelf. Broken. Amongst the several other fantastic watches I have had over the years from other companies that have worked just fine and with warranties that have actually worked.  You should note that the cheap watch I bought in that bazar for almost nothing works just fine and is what I now use when I am doing outdoor activities.  This company should be ashamed of their practices. They are happy to advertise military grade quality and warranty while charging premium prices. When they are asked to show some integrity they charge us to have a broken gift sent home.  I cannot tell you how displeased I am and how regretful I am that my wife did so much homework to purchase a watch from my children before I left that fell apart and a warranty that was not abided by.  I really hope that my warnings are heeded, particularly with in the Military, about the false advertising, lack of quality, and terrible customer support we have received.  They are a large company fleecing the military community out of money for cheap products. I hope the comments I leave online and through word of mouth will be heeded by others in my community.

This watch was given to me as a Christmas present. i could not set date or time, I sent back in for warranty and had to pay 35 to send in. After 2 months I get an email that it isn't covered by warranty even though I have never worn the watch and would have to pay 130 to have it repaired. I don't know why I am writing this review as the company could care less about their product

Tried 2 of these with the expectation they would be as luminous as the Luminox website pictures suggests. Nice looking watches, but even in a totally dark room, it was very difficult to make out any form of illumination. Returned both of them. Bought a £65 Accurist with old school luminous hands etc. as a replacement.It retains the luminous effect well after exposure to light. Totally unimpressed with that aspect of the Luminox watches

Nice watches and design , but service, terrible. I sent my watch to the USA service center for a battery and a seal ( after the 35$ pre checkin with pictures). When they received it, they would not even open it. “Your watch is discontinued, and we don’t have parts so we don’t even open it up.” REALLY! I asked why do you accept in for service? I carefully opened it a changed the battery myself. It required a very small screwdriver to release the battery. It works now. Watch model 2000 +3 GMT.

I bought a luminox nighthawk from an on line store in New York. When I received the watch I had such a hard time seeing the tridium tubes in the dark even with my glasses. I requested info from Luminox on the watch I purchased giving them the serial number but no reply. The picture of the tridium tubes both luminox and the on line store is anything but real. A cheap Timex is worth 10 times more than this watch in the dark. Don't buy this watch unless you see it in person first.

Soooo, my wife got me a luminox watch on Amazon for around d 300 bucks. while putting it on one day it slipped out of my fingers and landed bezel down on our tile floor. the face shattered. so I looked up the only place that fixes them. Saltzman who quoted us 245 to fix it. I said send it back to me instead, and we threw it away. I now use a G shock Casio and it's much tougher! Save your money!

These watches look cool. Absolute junk. I’ve tried 3 Luminox watches. The first two the date function quit working and couldn’t be repaired. The third just stopped working, unable to contact customer service… wasted another $500. STAY AWAY FROM THIS COMPANY! Absolutely garbage

I am writing in reference to the customer service specifically, not the product. I have tried for two weeks to contact a person....anyone, without success. I have used their electronic messaging on the web page as well as tried calling the number as all times of the day. I have selected the options for sales, customer service, and even accounting and left numerous messages on all extensions. I fully understand being busy, but this company will not return a message of any sort. I'd say buy this product if you are confident you will never need to speak to them again.