Luminox USAReviews of luminox-usa.com

Have had the watch totally rebuilt once. Rubber Watch Bands do not hold up especially the Band that secures excess watch band

Finding the watch that I wanted was quick and easy however it took a month to receive it in the mail I contacted customer service via email and they were quick to respond and were apologetic and gave me 15% refund with out me asking for it. So for customer service top marks and for time to receive after order made definitely needs improvement

Shipping policy needs much improvement. It took 4 weeks from the time I ordered to the time the watch arrived. There was no shipping notification or communication. The package just arrived and was left outside on my doorstep. Not desirable for an expensive watch.

It took me many emails before I finally could get the warranty card for my son's watch - to the point where I was doubting I was dealing with a legit site. My son really likes the watch but I was nervous the whole time that I had paid for a fake one.

I ordered a watch for my sons birthday, the credit card was debited and I received the confirmation. I decided to follow up to check the delivery date only to find that it was out of stock on back order for a least two weeks. Slightly disappointed but the customer support were relatively helpful in trying to find a solution. However my son really wanted the exact model so in the end I ordered from another supplier. What was the particularly irritating was, apart the extra time I spent trying to do this, it also cost me $75 more because the other supplier did not offer the same discount code!