Luminox USAReviews of luminox-usa.com

I was given a Luminox Navy Seal watch some years ago. The repair center quoted me a really high price of over $200 to repair the watch. The paint on the face was coming off. I think that is a defect and should be covered for life. The watch isn't that old. I did purchase a new one on Ebay for less money than you quoted me to repair something I feel should be taking care of.

The watch would fog up if it was cold outside, and I ook it from a warm to a cold environment. They fixed it, but it still fogged up. For a $300 watch it should have had a screw down crown. I never did trust it enough to wear it swimming.

One year and stem started to not move. Sent to Luminox for repair. Would not repair said my only choice was to replace the works for about what I played for watch. Found local watch maker he repaired for $50.00. Got 1 1/2 years more the out of watch before it totaly stopped working. Bought a Casio, still ticking.

The watch was great for a couple of weeks and then the hand fell off...

Purchased from the Liminox website in early January. Watched arrived in early February. Open package and watch does not work. I am guessing the battery is dead. Certainly not what I expected from such well regarded brand.

When ordered on Jan.15, the website said 3-5 day delay. Ok. I still placed the order. Got the usual robo-answers “thanks” “were working on it” I had paid for 2 day shipping. So when it DID ship, it would be sent out UPS 2 day. Why my 2 Day shipping was refunded, i’’m not sure. No updates were given for a week, even though i asked, several times. When my watch was shipped it was sent ground. Again, if it was shipped 2day as originally requested, it would have arrived in time before i headed out for overseas. My watch did arrive late Jan. 30th, after I had left. So it sits in its box at my house. I think i was told some “changes in the organization” made it a challenge to fulfill my “in stock” order. No communication is bad communication. Luminox makes nice watches, but it is ironic that shipping and communications got so bullocks with a reputation of dependability, toughness and accuracy. Hope your US side of shipping can figure it out. You folks dropped the ball. That’s my experience. My wish is that the watch is running satisfactorily when I do get to use it. Thanks for asking and listening. Dave Hastings, order #1456.

Ordered watch as Christmas gift. Had order delivered to friends house and it was instead mailed to my billing address and my wife seen the gift. No Christmas surprise this year. Then in late January I get email saying my watch had just shipped and I sent message I don't need another watch. A lot of misdirection but I do like a Luminox watch.

Generally love your products, but recently saw a new watch advertised in a magazine and ordered it. Then I was told they were out of stock. When I later saw it advertised online by Luminox, I ordered it again. Got an email 3 weeks later saying it was out of stock. No word about whether or not it was being discontinued or would be available later. Very disappointed.