LuminesceReviews of luminesceglow.com

They do not honor their refund policy. Item and serum is a waste of money. After a few emails, they quit answering. Reported them to BBB.

Once product finally arrived (very slow) I charged it and was ready to use. It lit up, but once on the face did not do anything. At first a buzzing sound but after a few seconds turned off and nothing happened. It was a complete waste of money. Waiting to hear back from company if they will replace with a new one (maybe this was a lemon) or refund. Help!!!

This item and the serum seemed useless to me so i changed my mind and wrote to the support to send the LED machine back, in order to get a refund. I sent to the support the videos of the item and proof of purchase, once on january 6th and once again on january 20th, they don't answer anything.... so basically I think it's a scam... I lost almost around 80€ for nothing. Also, the rate of hyaluronic acid is not even mentionned in the composition of the serum so it can be anything. AVOID IT !

I was really happy and excited with the results I was seeing from my facial massager that I had purchased back in October which was just a few months ago. Unfortunately it started acting a little funky around the end of December and then a week ago (mid Jan) or so it just stopped vibrating all together. I wrote to the company to try and get sent another one but no one will contact me back. I’m very disappointed because the reason I spent a little more $ and bought the Luminesence brand was bc they stated it’s not like the others and the massager wont break like the others do. If I were u I would just go buy one for half the price on Amazon bc obviously they are the same exact thing.

Received broken device; received runaround via customer service; promised a replacement. After checking tracking # site said replacement device would be received by April 2022. It’s currently January 2025. Zero rating. I’m disputing charge with my credit card company

Poor customer service & their business ridiculously dishonest!!!

If I could give this company -78 stars I would Do not buy anything from this company. Their return policy is pure BS on their website. Cheapest products around They will not refund you any money when if you follow the policy

If i could give 0 i would. Doesn’t do anything it states. Emailed customer service 7 times, they responded twice asking for my order number which i gave twice. I only asked a tech question as their instructions are so shocking it simply tells you the light modes. It doesn’t tell you why it makes weird bleeps during use, or if this signals a fault. I only asked this and they ignored my email 7 times over. Don’t waste your money! Its a shame companies that ignore customers or mislead so badly aren’t brought down promptly cause they’re still making money out of people.