LuminesceReviews of luminesceglow.com

Customer Service is absolute crap. I wanted to give this product a try and decided sure, since all over their site is says 30-day money back guarantee. Straight up lie. I emailed and received a response asking for reciepts and photos of the product. I sent those back and then heard nothing. Followed up and was asked if the product was defective. I was honest and said nothing in particular was wrong but that I did not feel it had made any change for my skin. I have now followed up multiple times with no response. I wish I had read these reviews sooner, I wouldn't have bought it if I had. Probably should have seen through it right away but here we are. Would never order from this site again and would advise no one else to either.

unit kicks out all the time for no reason. vibration part stops vibrating, you turn it off and on and it works again for a few seconds....garbage...

Product stopped working outside of 30 days. There is no warranty on this product outside of 30 days at all.

I have not received my order yet! Where is it?!! You took my money without delivering my package!!

Worst customer service I’ve ever dealt with. Can’t reach by phone, won’t call back and won’t answer emails. They’re trying to add things to my order that I didn’t approve. After trying the makeup, I should be charged 39,99 to keep it. They say I owe $117. They won’t correct it. Haven’t received my order, but when I do, it’s going right back. Please be aware of this company.

The worst company I have ever dealt with. Refused to cancel my order within half hour of ordering. Now want me to pay shipping to return it. Refund is not guaranteed either. It's a scam. I wish I had read Reddit reviews before ordering.

So, the device for light therapy I bought from luminesce that arrived 12/31/24, it took forever to arrive, stopped vibrating after only 49 days of use. They told me, sorry. It's outside the 30-day warranty I do not recommend. When I posted a comment to their ad post to warn others of the product's lack of durability, including screen shots of their email telling me essentially I was out of luck because I didn'treach out before the 30-day warranty, not only was it deleted, but I was blocked from their Facebook page.

I would give a 0 if possible. Do not buy!!!! Never received item and there policy is no refunds. SCAM