LuminesceWe're a Health & Beauty brand specialising in the most technological, proven, ethical and advanced forms of skincare. We focus solely on quality and science-based facts to lead the way into the next wave of beauty and health products.
Luminesce (luminesceglow.com) has 446 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Sally DiAngelis S.
This company does not stand by its product or guarantee. They advertise a guaranteed 30 day return policy...when in fact they do not allow you to return. Their communication is unprofessional and rude. I will never give them a positive review..They are a scam!
Michelle
Besides taking 2 weeks to get it..it didn't work. After trying it for a week and not seeing any difference I went back online and watched the videos of customers who swear by it and found out it should vibrate upon contact and mine didn't do that at all..nor do I believe I have the 7 different colors. I reached out to customer care they replied right away, asked for my order number and then nothing! I followed up on my contact, still nothing. I submitted a request today to get a refund and they replied back that I was outside of their 30 day window. Apparently they only can guarantee that their product will last 30 days. Mine never worked.
Robin
Don't believe their 30 day return/refund policy!! After using the device for 18 days during my regular twice a day skin routine I saw no difference in the condition of my skin, so decided to return the device for a full refund as their website indicates. HA!! All you get is MAYBE a return email that states they will send you an address to return the unit to once you send all kinds of pics and answer more questions. I did as they asked and then got crickets. Nothing. Please don't be duped by their claims of a 30 day return policy-it's simply a lie.
Katharine H.
Used the product about a dozen times over a 4 month period and it completely stopped working. Sent an email to support asking for an exchange or refund and was told it was past their 30 day period.
Kym B.
Horrible Customer Service. Only used the wand one time and realized it wouldn't work for me due extensive dental work. It hurt too much. I initiated a returm. Was told I needed to provide photos, receipts, etc...showing it was still in its original packaging and only used once and they would review these documents and get back to me regarding whether I was APPROVED to return it or not. (I have never been asked to take these steps in order to return something) Again, I used the wand only one time and never even opened the serum. The documentation I provided them made that very clear. It has been over 3 weeks since I provided them this information and I have yet to hear back from them. I have sent 3 more emails asking for a response and NOTHING. No response whatsoever. They charged me $96.00 and then completely ghosted me! DO NOT BUY ANYTHING FROM THIS COMPANY!
Elizabeth Rogal H.
I do not recommend this product. My device stopped working less than 3 months after purchase and the company does not warranty devices even if issue is related to technical performance. I am beyond disappointed.
Sue C.
Do not purchase, this device only lasts 6 months, very poor customer service and no interest given it has passed its 30 day guarantee. I would seriously question the value for money of these devices, given their very short life span and the quality of the product.
Ashley D.
The neck of the device broke after a month. Very cheap product! Do not recommend!
