LuminesceReviews of luminesceglow.com

Unsafe product and negligent customer service. This product gave me an electric shock whilst using it, and when I emailed customer service to notify them that the item was faulty and request a refund they just asked what setting it was on when it shocked me, as if it would be acceptable for it to cause an electric shock under any circumstances. I reiterated that the item was not safe to use and asked for a refund, but they have failed to respond to 4 emails since 28 August. Not refunding a faulty item is a clear breach of the Consumer Rights Act 2015 and seeing as the product is unsafe I will be reporting Luminesce to Trading Standards.

Shipping took approximately two weeks. While the device functioned, the vibration emitted small, sudden shocks on my face. I discontinued use the same day I received it and contacted the company for return/refund instructions. They made it extremely difficult to get a clear answer about the process. Additionally, the device does not emit enough light to be effective. I would not recommend this product or company. Very sketchy.

Broke after 2 months unable to get a response from this company after numerous emails Avoid don’t waste your money

Never received mine and customer service just told me it was delivered to my address. I say don't waste your money unless you have spare money to throw away.

I was super excited to get my device but when I got it and it only lasted 5 mins or so on a full charge. Please put a better battery in it please so we don’t waste our money

There is no instant face lift as show on many forums. I am in my 30's with little wrinkles so was expecting to see result. As mention no instant lift, don't think I am seen any result of improvement in my skin. So far just seems like a gadget that lights up and vibrates, seems like a scam to me. Didn't have high hopes, but bought on a whim and got what I expected, nothing.

Postage etc was quick. The product came with no proper instructions. It doesn’t work as shown in the advertising videos. I wouldn’t recommend.

Early August 2024 I ordered the facial sculpture. There were problems with shipping but I finally received it. There was a quick response to my email. Unfortunately, the device was not for me. I had purchased a similar item from another company and it was the same device. I have requested a refund since August 17. The LUMINESCE website says "30 day money back guarantee". I've sent various emails and I have not received a proper response to my request of returning the item and getting a refund. For the 100th time my order number is #44166.