LuminesceReviews of luminesceglow.com

This is scam! Do not buy. Mine arrived and does not even turn on. I have reached out a number of times to the company to see how I can return it (the website states a 30 day return policy) and they have never gotten back to me. Avoid at all costs. Total waste of money.

I was excited about my Luminesce when I purchased it in July this year. Sadly, one and half months later, from one day to the next it stopped working completely. I contacted their support team on 24th August and they said: "Our returns, refunds, and replacements policy covers a 30-day window from the date of delivery. As your order was delivered on July 5, it falls outside this 30-day period." Could never see it if actually made any difference as they only have a 30-day return policy, which seems ridiculous given the technology and hype (if it's that good, surely a longer warranty makes sense).

The product broke and Quit working on day 28. Joke, I bet I can't even get a refund.

Never Received My Order! I placed an order two weeks ago, and the tracking information provided has been completely useless. It was supposed to be delivered within 3-5 days, but here we are, and still no delivery. When I contacted customer service, they said I should wait 21 days! What kind of joke is this? It seems like I’m not alone either—many others are complaining about the same issue. Why are companies like this allowed to operate without any accountability? There needs to be regulation in place to prevent this kind of fraud. I’m extremely frustrated and will not be ordering again.

Absolutely horrible company, the customer service is the worst. They rarely ever reply and even when they do they saw to many delays from China, However, I have recieved some other orders from other companies from China that I ordered after, way earlier. This order from Luminesce has still not even shipped, not tracking information. They are now not even replying, I wanted a refund and to cancel the order way before, and they said it is not possible because they order is being processed, what a bunch of liars and cheats. I suggest no one order from them, also their product is a dud, and I made the mistake of ordering before I read the reviews.

Terrible customer service. I didn't care for the product. I have been tyring to return product for past couple weeks without any luck. I would not recommend buying from this company. Order placed on 9/28 and was received 10/13. Started the 1st request for refund on 10/26 and have yet to resolve. Company has terrible customer service.

The express processing is a joke. I was told that my package would be delivered in 3-5 days. Well it’s going on 2 weeks now and my package isn’t even in the same state. Lastly, the tracking notes they provide for package is really bad. Doesn’t provide specific locations. Will never recommend them or buy again.

Super sketchy product. I ordered a scalp massager on 10/13 for $150 from them. I followed up on the order about 2 weeks later and they said to wait for 30 days. On November 11, I received a box wrapped in white bubble wrap, Luminesce was not marked anywhere on the package, and the return address is Rancho Cucamonga, CA. When removing the packaging, I received a box that says "Massage Comb" that looks NOTHING like the product advertised. There is no Luminesce branding on it - looks like a cheap import. I emailed asking to return it. The return information says: STAR 20 78th Ave New Hyde Park, NY 11040 It is VERY suspicious. Nothing adds up.