LuminesceReviews of luminesceglow.com

I ordered the LUMINESCE 3-in-1 face Sculptor on the 04 November and on the 16-11-24 I received an email advising my order had been delivered. I had been home all day and did not receive a delivery so I emailed support to advise that I had nit received my order. They asked me to send a pic of the entrance to my apartment to confirm it was delivered to the right address. Once they confirmed it was the correct address they sent me proof of delivery which was a photo of my parcel left at the entrance to my unit. The delivery driver thought it was a good idea to leave my parcel exposed and unattended without notifying me that he had my delivery at the entrance to my apartment where 30 other tenants reside. By the time I was notified by email, my parcel had been stolen. When I advised Custoner service they advised the shipping company was not responsible for missing or stolen deliveries even though it was their negligence in leaving the parcel unsecured and unattended that led to it being stolen. I requested a full refund or replacement and they have not responded to my emails.i also requested to speak to a Manager or Supervisor which was also ignored. I would not trust or buy from this company as they are refusing to rectify their mistake and ignoring my emails. Their delivery partner is an unprofessional Chinese company which is why other customers are experiencing the same issues with missing parcels and prolonged delivery times.

Took 2 weeks to arrive. I needed to return as it was a gift for someone else and I needed it prior. I contacted customer service the day it arrived and they noted I needed to pay for shipping back. I sited and sent a pic of their return policy which stated "Easy and free returns" I asked for a prepaid shipping label, they quit responding. I have followed up with 3-4 more emails and no one will have the courtesy to reply. DON'T waste your time ordering this!! I plan on filing a report with the BBB as well. *To date of Dec 8, 24. I received notice from USPS my return package was delivered 11/28. I still have not received my credit back and when I reached out inquiring when I will see my credit on my credit card statement no one has bothered to reply.

Such scammers. DO NOT BUY. Returns are not free. They make you pay for returns.

The delivery time was long, but I could live with that if the product was even half as good as I had imagined. The sender was simply listed as CHINA. A total red flag. I regret not checking Trustpilot as I usually do before placing my order. It’s truly a waste of money, and I’m considering throwing it away.

TOTAL SCAM I tried to cancel as soon as I purchased it and the company hasn't responded which is a huge red flag. There is only a email to contact them by and their isn't a phone # to contact them at. I ordered it because a girl at work recommended it. I won't trust her advise again.

I ordered a device on Nov 03. After reviewing the order multiple times in almost 3 weeks- it was "delivered." Initially, I was assured it was delivered to my address, yet in an email response, she advised to look around my porch, garage & ask neighbors. I have 3 different outdoor cameras that would have detected something... I should have know this was a scam. EVERYDAY on Facebook it notes "last chance to save..." Waiting for them to "find" this missing product.

Total scam; delivery took ages and the device doesn’t have a massage feature it just changes colour. Waste of time and money.

I’m quite disappointed with this product after reading so many amazing reviews for months. I cannot notice a difference despite using it daily, it barely holds a charge, and the shipping took about 2.5 wks.