LuminesceReviews of luminesceglow.com

I purchased two products from Luminesce back in October 2024. One product was damaged. I sent pictures of how the "dome" product arrived. After receiving the photos, Joanne from Luminesce confirmed that the product was defective and would replace. I not only did not receive a replacement but also did not receive a refund. Every time I try to call the number on my credit card statement I get a busy signal. All of my emails go unanswered. Very disappointed with service.

It does not charge I sent several emails to support but nobody responds! Save your money!

Lights don’t work. Yellow and white light missing. Costumer service won’t answer anymore. Even though I sent them proof with a video. They are ghosting me now

7-in-1 facial sculptor : Product arrived with dead battery. It took 2 weeks for delivery - not 3 to 5 days as advertised. The manual does not come with instructions for first time use or instructions on how to use. The booklet just says what the light colors are for, notes about what not to do, and safety precautions. The box itself gives instructions on use and that it takes 2 hours to charge the device. I don’t know if it does what it advertised. Time will tell. I just know they stole images from social media of people going through skin treatments not related to Luminesce, and faked videos of Dr Anthony promoting their product (which he never did). The website gives a contact email but no phone number or address. The product ships from China. Their site does not disclose any information about where they ship from either. For product returns the customer pays for the shipping to an address in New York. For refunds you have to show pictures of the product unopened and a receipt. This is a very sketchy company with unethical practices and it leaves me with a bad opinion of them. Zero trust. *** update *** this is not 7 in 1, it is 5 in 1. It is missing the yellow light (promotes lymphatic drainage, and reduces redness) and the white light (penetrate deeply for overall skin improvement). I cycled through all the lights and they are not there, green and blue come up twice. Complete rip off.

I purchased the 7 in 1 Sculptor through a Facebook ad in August and received it in mid to late September. I purchased this to try to reduce the pain I experience from chronic degenerative TMJD and Occipital Neuralgia. When it worked it did help reduce the pain and inflammation. However, the charging port in poorly placed and stopped working less than 60 days after I received it. It will not hold a cord long enough to gain a charge. It has become useless. I reached out to Customer Service asking about a refund or exchange. The ONLY response I received was to ask for my order number. I supplied this the same day. After a week with no further communication from the company I reached out again. At that point I had not submit a review, good or bad, for the product or for the company's customer service. They still have not responded. Due to their absolutely ineffective customer service and product that didn't even last 60 days, I have zero qualms about submitting my review. This is subpar customer service at best. If I could give negative stars I would. For the product construction and 30 day warranty I would also give negative stars. This seems like a cash grab and I recommend any other similar device on any other platform that has a 6 month or 1 year warranty. The light, heat and vibration from the product itself when it DID work I would give 4/5 stars because it did help reduce the pain and inflammation. However, since it's beyond their 30 day warranty and their complete lack of customer service I will not be giving this company any further time or money and will happily spend my money with a replacement from a competitor. I sincerely suggest you purchase a similar device elsewhere. Look for a longer warranty and actual customer service.

My device is faulty. Feels like an electrical current goes into my hand when I use it. I used it the very day I got it and emailed Customer Service about the problem the very same day. No offer to exchange with new device or give my money back.

Tried to return a product. Took them 2 days to get back with me, only after I sent a 2nd E-mail. Then they asked me a bunch of questions about why I was returning it, when I already told them it was the wrong shade plus it wasn’t doing what it said it would do. That should have been that! 3 more emails of attempting to return it to no avail. Stay clear of this company!

Website states “quick delivery” 3-5 days. Ordered product online 11/17 still awaiting pickup 7 days later. Tried to cancel via email since there is no phone number to contact company and they said I have to wait on product, send email to send back. Product MUST BE unopened, they will open and verify product is returnable and then decide if they will refund my money. Don’t fall for all the hype around this product.